Full-time
Operations Manager
Posted on 08 May 26 by Virtual Work World
- $1920 - $2880 per Month
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Job Description
Role: Operations Manager
Contract: Full-time Remote Contractor (160 hours monthly)
Business Hours: Monday through Friday, 8 AM - 5 PM EST (With flexibility while maintaining full operational coverage and alignment with clinical teams)
Rate: $12 - $18 USD hourly / $1,920 - $2,880 monthly (Salary is negotiable depending on experience and location)
Availability to Start: Immediately
Company Profile
This established Maryland-based mental health and rehabilitation center specializes in delivering compassionate, patient-centered care for individuals seeking support with psychiatric conditions, substance abuse recovery, and physical rehabilitation. With a strong focus on personalized treatment, the center provides services in psychiatric rehabilitation, substance abuse programs, sports therapy, and medication-assisted treatment.
What You'll Do
As an Operations Manager, you will be responsible for overseeing daily operations across multiple service lines and locations, ensuring efficient workflows, regulatory compliance, and high-quality service delivery. You are a hands-on and strategic leader who serves as the bridge between leadership and frontline teams, managing administrative and clinical support functions while driving operational performance, accountability, and continuous process improvement. This is a high-impact role overseeing a team of approximately 27 staff across two sites, with strong potential for growth into a Director-level position as the organization scales. Responsibilities include, but are not limited to:
Company Profile
This established Maryland-based mental health and rehabilitation center specializes in delivering compassionate, patient-centered care for individuals seeking support with psychiatric conditions, substance abuse recovery, and physical rehabilitation. With a strong focus on personalized treatment, the center provides services in psychiatric rehabilitation, substance abuse programs, sports therapy, and medication-assisted treatment.
What You'll Do
As an Operations Manager, you will be responsible for overseeing daily operations across multiple service lines and locations, ensuring efficient workflows, regulatory compliance, and high-quality service delivery. You are a hands-on and strategic leader who serves as the bridge between leadership and frontline teams, managing administrative and clinical support functions while driving operational performance, accountability, and continuous process improvement. This is a high-impact role overseeing a team of approximately 27 staff across two sites, with strong potential for growth into a Director-level position as the organization scales. Responsibilities include, but are not limited to:
- Operational Workflow Management
- Oversee daily operational workflows to ensure efficient patient throughout and minimal administrative errors.
- Supervise service line operations (IOP, MAT, PRP, and OMHC), ensuring staff adherence to internal and CARF accreditation policies and procedures.
- Maintain and continuously improve SOPs across intake, front-desk operations, and patient discharge.
- Identify workflow inefficiencies and implement practical process improvements to enhance day-to-day operations.
- Ensure standardized workflows, adherence to SOPs, and consistent service delivery across sites.
- Monitor operational processes that impact revenue cycle performance (e.g., intake accuracy, authorization timelines, documentation quality).
- Oversee routine operational expenses, including supply ordering, vendor coordination, and equipment maintenance.
- Ensure daily adherence to internal SOPs, HIPAA, ACHC, CARF and internal compliance standards across all operational activities.
- Maintain audit readiness through documentation accuracy, internal audits and spot checks, and root cause analysis and reporting.
- Team Management & Cross-Functional Coordination
- Oversee day-to-day operations across two locations, supporting 27 staff members with adherence to SOPs across administrative and clinical support functions.
- Serve as the primary escalation point for clinicians and staff to resolve operational issues impacting patient care.
- Work alongside HR to support administrative and operational workflows for performance management, disciplinary actions and terminations, coaching, development, and succession planning.
- Assess team structure and workflow efficiency to determine if additional hires or role segmentation are required.
- Lead onboarding and training to ensure new hires are aligned with SOPs, systems, and compliance requirements.
- Foster strong collaboration across clinical, administrative, and billing teams to ensure seamless service delivery.
- Reinforce a culture of accountability, accuracy, and compliance within the team.
What You Should Have
Must-haves:
- 2–4 years of experience in an operations leadership, supervisor, or team lead role within a clinical healthcare setting (preferably Behavioral Health or SUD Treatment).
- Working knowledge of HIPAA, ACHC standards, and Medicare/Medicaid billing workflows.
- At least 2 years of experience working in a remote, global environment with a North America-based company.
- Proven experience of at least 2 years managing distributed teams in a collaborative, cross-functional environment.
- Advanced proficiency with Electronic Health Records (EHR) & CRM systems (e.g., InSync, Behave Health, or similar platform).
- Experience supporting operational budgets, expense tracking, and inventory management.
- Proven ability to manage and support multidisciplinary teams in a fast-paced clinical environment.
- Exceptional verbal and written English communication skills, with the ability to communicate effectively and confidently with both internal and external stakeholders.
- Excellent interpersonal and conflict-resolution skills, with the ability to navigate complex team dynamics.
- Technology Specifications:
- Minimum 100 Mbps Internet Speed
- Windows 11 or MacOS 15 Sequoia
- Minimum Intel i5 8th gen with 8GB of RAM or Apple M1 chip with 8GB of RAM
- Webcam and Headset
- Designated Office Space in your Home
Nice-to-haves:
- Bachelor's degree in Healthcare Administration, Business, or a related field; MHA or MBA is a plus.
- Strong familiarity with CARF accreditation standards.
- Active Medical Coding Certification (e.g., CPC or CCS-P).
- Familiarity with additional tools used in healthcare operations, scheduling, or billing.
Who You Are
We hope you are someone who:
- Makes operational decisions through a patient-centered lens, especially when supporting individuals navigating behavioral health or addiction challenges.
- Recognizes signs of team burnout early and proactively adjusts workflows to support well-being and sustainable operations.
- Can effectively resolve friction between administrative and clinical teams while fostering a collaborative and supportive culture.
- Communicates the reasoning behind operational decisions clearly to drive alignment, trust, and team buy-in.
- Remains adaptable and resilient through changing healthcare regulations, technology updates, and the emotional demands of a behavioral health environment while maintaining operational focus.