Client Relations & Operations Support

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Job Description

Role: Client Relations & Operations Support
Contract: Part-time Remote Contractor (20 hours weekly / 80 hours monthly)
Business Hours: Monday to Friday, flexible between 8 AM - 7 PM EST
Rate: $6 - $10 USD hourly / $480 - $800 USD monthly (salary is negotiable based on experience)
Availability to Start: Immediately

Company Profile
This US-based company specializes in RPO and BPO Processes and creating B2B Partnerships globally. With a diverse team spanning the globe, they are committed to delivering innovative Global HR Solutions. From international recruitment to strategic consulting services, they are dedicated to driving success for their partners through impactful HR initiatives.

What You'll Do
This is not a typical client services or operations support job. We have a wide budget range as we're open to considering any experience level, from entry to intermediate. We're not looking for someone to "check boxes" or follow a script. We're looking for a true teammate, someone who cares about the quality of their work and who genuinely wants to grow in their career.

As Client Relations & Operations Support, you'll be a trusted bridge between our team and assigned client accounts in the US, UK and Canada. You'll handle daily client communications, manage queries, recruitment updates, project updates, and everything in between. This is a high-engagement, high-communication role. You'll communicate through email, SMS, phone calls, and video meetings. Beyond providing updates, you'll be someone our clients rely on to keep their projects running smoothly. Responsibilities include:

Handle communication with your assigned small-to-medium business (SMB) client accounts through email, SMS, phone calls, and video meetings.
Respond to inquiries, resolve issues, and assign internal team support as needed to support client relationship management.
Coordinate and support project deliverables, and ensure every client receives a complete and accurate project package.
Support hiring and staffing processes by reviewing candidate shortlists to ensure profiles align with the client's needs, tone, and team culture.
Prepare and manage client-facing documents like proposals, timelines, onboarding forms, and agreement templates.
Manage biweekly and monthly email updates/check-ins with clients to track progress and strengthen relationships.
Act as a second set of eyes for quality control on client-facing deliverables before final leadership review.
Coordinate and support onboarding processes for new clients and placed candidates, ensuring smooth transitions.
Track project workflows using internal tools (e.g., Asana, Slack, Google Drive) to keep things moving forward and organized.
Identify gaps in delivery and recommend process improvements.

What You Should Have (Or Be Open to Learning)

We don't care about fancy titles. We care that:
- You get it: You understand what the role requires, even if you haven't done it in a traditional setting.
- You want it: You want to learn, you're eager to grow, and genuinely excited to build strong relationships with clients all around the world. ○
- You have the capacity to do it: You can manage moving parts, communicate clearly, take ownership of your work, and show up consistently. If that sounds like you, we'll help train and support you every step of the way.
Experience in a Client or Customer Relations, HR Admin, or Project Coordination role (formal or informal). We care more about an open mindset and potential to grow in the company than previous job titles or length of service.
Comfortable communicating professionally in English via email, chat, and video.
Sharp attention to detail and ownership over the work you do.
Experience creating or editing service documents like proposals, project trackers, or onboarding materials.
Strong organizational skills, able to prioritize and manage multiple moving pieces.
Familiarity with digital tools like Asana, Slack, Google Drive, or willingness to learn.
Tech-ready: Minimum 100 Mbps internet speed, updated computer with webcam, and designated office space.

Nice-to-haves:

Experience working remotely with clients or companies in the US, Canada, UK, Australia, or the EU.
Background in Recruitment, HR, or Client Services, especially in fast-paced environments.
Previous experience supporting a Founder, C-Suite Executive, or Leadership Team.

Who You Are

You're reliable, proactive and detail-oriented. You take ownership of your work and pay attention to the small details to ensure you get it right.
Your work matters to you. You care deeply about what you do, how you do it and how it affects others.
You have excellent interpersonal skills coupled with emotional intelligence. You communicate with kindness and willingness to support, whether externally with clients or internally with your team.
You're not just looking for a gig, you value mentorship and want a long-term opportunity to learn and grow with the right team.
You're hoping to grow into a full-time role. This is a part-time role to start, with the goal of transitioning into a full-time role within 3–6 months. We're looking for someone who's in it for the long haul, someone who wants to grow with us and help shape the future of client experience and operations on this team.

Job Information

Rate / Salary

$6 - $10 per Hour

Sector

Professional Services/Legal/Consulting