Job Description

• Remote Role (75%)
• Travel to New Jersey Office (25%)
• Paid Time Off
• Health and Vision

• Client Relationship Management
  • Develop and maintain strong, long-lasting relationships with clients, ensuring a deep understanding of their needs, goals, and challenges. Establish trust and rapport to become a reliable advisor.
  • Cultivate relationships with various stakeholders within the client's organization, including both corporate-level contacts and day-to-day operational contacts, to ensure comprehensive support and engagement.
  • Oversee the health and status of assigned accounts, ensuring client satisfaction and retention. Ensure timely and effective resolution of client concerns and requests.
  • Maintain a strong understanding of products and services. Provide clients with accurate and comprehensive information to help them make informed decisions.
  • Provide training and support to clients on product usage, best practices, and new features. Ensure clients are fully utilizing the products to their maximum potential.
  • Ensure all client needs are met within the agreed service level parameters. Coordinate with internal teams to deliver solutions that meet client requirements.
  • Act as the quarterback for client-related initiatives, coordinating with various departments to ensure seamless execution of projects and initiatives.
  • Collect and relay client feedback to internal teams to drive product and service improvements. Advocate for client needs within the organization.
• Strategic Account Planning & Growth
  • Identify high-potential accounts and develop strategies to transition them to strategic accounts, ensuring a focus on long-term growth and partnership.
  • Manage and drive growth across multiple client locations, collaborating with clients to develop tailored strategies that align with their business objectives.
  • Regularly review account performance metrics and client feedback to identify areas for improvement and opportunities for growth.
• Revenue & Sales Performance
  • Develop and implement strategies to encourage satisfied clients to refer new business. Track and measure referral success and adjust strategies as needed.
  • Role Requirement: Meet and exceed revenue targets, expand market share within accounts, and strengthen relationships.

• At least five years of proven experience managing high-value clients as a Strategic Account Manager, Key Account Manager, or similar role for a Healthcare company.
• Proven success in hard-selling physical products (e.g., medical equipment, pharmaceuticals, aesthetic solutions).
• Demonstrated success in hard selling and contributing to company growth through direct product sales.
• Experience selling to healthcare settings (physician offices, surgical centers, outpatient facilities).
• Familiarity with distributor networks and navigating sales through distribution channels.
• Knowledge or experience working with GPOs (Group Purchasing Organizations) is preferred.
• Strong ability to build and maintain professional relationships with clients and key stakeholders at multiple levels.
• Demonstrated success in driving account growth and achieving sales targets within the Healthcare, Medical Sales, or Wellness industries. 
• Experience using CRM & VOIP Software (eg: Zoho, Salesforce, HubSpot, etc.).
• Full Proficiency in Microsoft Office Suite or Google Workspace. 
• Excellent verbal and written communication skills, with the ability to negotiate persuasively. 
• Strong analytical and problem-solving skills to address client issues and identify opportunities for improvement.
• Exceptional organizational and time management skills, with the ability to prioritize and manage multiple tasks.
• Designated Office Space in your home. 
• Willingness to travel 25% of the time to the headquarters in New Jersey.

• Bachelor's Degree in Business Administration, Marketing, Sales, or a related field.
• Experience in a SaaS, Tech, or B2B sales environment.
• Experience with data analysis and reporting tools.
• Background in consultative sales or business development.

• Negotiates skillfully with a track record of closing deals and managing contract renewals.
• Develops and executes long-term account growth strategies.
• Drives revenue growth and exceeds targets.
• Builds strong client relationships and ensures satisfaction.
• Collaborates with internal teams to align and deliver solutions.