Job Description

• Customer Service:
  • Serve as a point of contact for internal and external communication.
  • Provide excellent customer service to both internal and external stakeholders.
  • Handle internal and external inquiries and requests in a timely manner.
  • Resolve minor issues or direct them to the appropriate channels for resolution.
  • Answer incoming calls promptly and courteously, direct calls to appropriate personnel, and take accurate messages.
  • Relay messages accurately and promptly to the appropriate recipients.
  • Maintaining confidentiality and discretion when handling sensitive information.
• Client Reception:
  • Greet clients warmly as they enter the office and ensure clients feel welcome and comfortable by offering refreshments.
  • Direct clients to designated areas or personnel.
  • Ensure refreshment areas are stocked and tidy.
• Accounts Receivable Collections Assistance:
  • Assist with Collections tasks as required by the finance department.
  • Follow up with clients via phone and email on outstanding invoices or payments.
  • Record Collection efforts and update relevant databases or systems.
• Administrative Support:
  • Provide general administrative support to the office as needed.
  • Assist with filing, scanning, and organizing documents.
  • Perform data entry tasks accurately and efficiently.
• Partner Calendar Management:
  • Manage partner calendars efficiently and accurately.
  • Schedule appointments, meetings, and events as directed.
  • Send reminders and updates regarding appointments.
• Team Collaboration:
  • Collaborate effectively with other team members to ensure smooth operations.
  • Communicate updates, changes, or issues to relevant parties as needed.
  • Contribute to a positive and supportive work environment.
• Adherence to Policies and Procedures:
  • Follow company policies and procedures regarding receptionist duties.
  • Adhere to guidelines for client interactions, confidentiality, and professionalism.
  • Report any discrepancies, concerns, or incidents to management promptly.

• High School Diploma or GED.
• 2+ Years of Professional Experience in a Receptionist and/or Customer Service role
• Must be proficient in handling office equipment, including complex multiple-lined telephones, printers, copy machines, etc.
• Proficiency in Google Workspace or MS Office Suite.
• Excellent Communication Skills with the ability to build positive relationships with a high level of interpersonal skills.
• Tech-savvy (Familiar with QuickBooks or other accounting software, and CRMs or Project Management software is a big plus)

• You excel in interpersonal communication, both verbal and written, enabling you to interact effectively with clients, colleagues, and visitors.
• You thrive in environments that require meticulous attention to detail and possess strong organizational skills to manage multiple tasks and responsibilities efficiently.
• You have a genuine passion for providing exceptional customer service, ensuring that all visitors and callers receive a warm welcome and prompt assistance.
• You are comfortable using various office software and equipment, including MS Office Suite and telephone systems and have the ability to learn new technologies quickly.
• You demonstrate flexibility and adaptability in responding to changing priorities and are proactive in identifying and addressing potential issues before they arise.