Job Description

Job Description: Logistics Coordinator

Job Summary:
The Logistics Coordinator works with the logistics operations team in communicating with carriers and customers to guarantee on-time service for all shipments. Provides a high-level of service and performance in maintaining and developing strong relationships with customers and carriers.

The Core Competencies for this position are:
● Customer Service Excellence: Performs duties and demonstrates behaviors consistent with the client's commitment to customer service.
● Technology Proficiency: Utilizes transportation management systems and other
logistics technologies in executing the duties of the position.
● Coordinating Agility & Problem Solving: Demonstrates the ability to adjust to changing load situations as required and can proactively identify logistics issues with customer loads.
● Proficiency in Operations Procedures: Performs position-specific duties according to the established procedures in meeting the client and customer requirements.
● Team Culture Alignment: Demonstrates interactive skills and behaviors that strengthen the team's ability to perform.

Required Skills Summary:

● Strong customer service and interpersonal skills that include handling difficult carrier and customer situations in a respectful and professional manner.
● Basic computer proficiency for optimal performance using Microsoft Office, transportation management system, customer web sites, and basic keyboard proficiency.
● Excellent organizational, time management, critical thinking, and problem-solving skills.
● Ability to prioritize tasks and adapt quickly to changing situations.
● Ability to receive coaching and follow procedures and management directions.
● Ability to work cooperatively in a dynamic team environment in a high call volume setting.

Roles & Responsibilities Summary:

● Dispatches carriers by phone and computer efficiently and professionally.
● Manages load information, including pick-up and delivery times for all shipments using logistics management software.
● Tracks and communicates the movements of drivers to shippers and receivers in accordance with established procedures and load-specific information.
● Properly directs and resolves inbound calls from drivers and carriers to obtain accurate status and location updates to ensure on-time delivery.
● Efficiently updates Carrier Sales and Customer Sales Reps of any shipment delays or issues when required.
● Validates all load data before delivery and addresses all types of product discrepancies, requesting documentation as needed.
● Effectively documents the required details of all communications with carriers and customers in the TMS logs.
● Ability to proactively identify load issues and work with the team to promptly implement solutions.
● Performs other essential duties as assigned by management in support of optimal operations performance.