Job Description

Position Summary
The Billing Dispute Specialist is responsible for reviewing, investigating, and
resolving invoice disputes to ensure accurate billing and timely payment
collection. This role works closely with internal departments (Billing, Sales,
Operations, and Accounts Receivable) to resolve discrepancies efficiently while
maintaining strong professional relationships.

Key Responsibilities: 

• Review and analyze disputed invoices to identify discrepancies.
• Investigate billing issues by validating supporting documents (BOL, POD, rate
confirmations, weight tickets, contracts, etc.).
• Proficient in navigating and managing multiple online portals efficiently
• Coordinate with Collectors, Sales, Operations, and Billing teams to resolve
disputes.
• Communicate professionally with AR Specialist and co-workers regarding dispute findings and resolutions.
• professionally communicate with carriers regarding missing documents or other related issues.
• Update dispute tracking sheets and internal systems with accurate status notes.
• Ensure corrected invoices are reissued promptly when necessary.
• Maintain proper documentation for audit and reporting purposes.
• Identify recurring billing issues and recommend process improvements.

Qualifications:

• Bachelor’s degree in accounting, Finance, Business Administration, or related
field (preferred).
• 1–3 years of experience in Accounts Receivable, Billing, or Dispute Resolution.
• Strong analytical and problem-solving skills.
• High attention to detail and accuracy.
• Eager to learn and adapt to various software and online portals
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Excel, Outlook, and accounting/billing systems.
• 10-key data entry proficiency is a plus.