Job Description

Job Description: Billing Supervisor
Location: Remote
Reports To: Director, Order to Cash

About the Role:

You will be responsible for overseeing the end-to-end billing operations across all business segments, ensuring accuracy, timeliness, and compliance with internal policies and external regulations. This role leads a team of billing professionals, implements process improvements, and collaborates cross-functionally with finance, operations, and customer service teams to resolve discrepancies and optimize revenue flow.

Key Responsibilities:

• Oversee and manage the billing team, ensuring accuracy and timeliness of billing operations
• Oversee the day-to-day work of the outsource partner and analyze/provide solutions to problems with the partner as needed.
• Oversee vendor strategy, sourcing, and contract management
• Mentor, train, and develop team members to enhance skills and productivity
• Allocate resources and assign tasks based on workload and priorities
• Ensure all customer invoices are generated correctly and delivered on schedule
• Monitor billing cycles and resolve discrepancies or errors promptly
• Implement and maintain efficient billing processes and systems
• Conduct regular audits and reviews of billing records to identify and rectify
inconsistencies
• Analyze billing trends and metrics to identify opportunities for process
improvements and revenue optimization
• Work closely with sales, finance, customer service, and IT teams to resolve billing issues and improve workflows
• Address escalated billing inquiries and disputes from clients
• Develop strategies to improve customer satisfaction with billing services
• Lead initiatives to upgrade or implement billing software and automation tools
• Liaise with IT for troubleshooting and system enhancements related to billing
functions
• Contribute to departmental and organizational strategic goals related to revenue
management and billing efficiency

Experience / Requirements:

▪ Bachelor’s degree in Finance, Accounting, Business, related field, or equivalent
experience
▪ 5+ years of experience in billing, order-to-cash, or revenue operations in a fast-
paced environment
▪ 2+ years in a management role leading billing teams, with experience navigating
complex operational challenges.
▪ Management experience in a Shared Service Center is a plus
▪ Proactive problem solver that can collaborate cross-functionally with finance, sales, and operations teams.
▪ Strong Microsoft Excel Skills, including formulas, pivot tables, and data analysis
▪ Experience working with various electronic portals.
▪ Assertive communication style with the ability to manage difficult conversations
professionally
▪ Highly organized, self-motivated, and adaptable in a dynamic and fast-paced environment
environment
▪ Strong communication skills and ability to partner across all levels of the
organization
▪ Strong EDI and portal experience
▪ Billing experience