Job Description

Job Title: Document Procurement Supervisor
Location: TBD
Reports To: Vendor Relations Manager

Job Summary:

The Document Procurement Supervisor oversees the daily operations of the document procurement team within a fast-paced logistics environment. This role ensures timely, accurate processing of transportation documentation while driving workflow consistency, service-level adherence, and continuous improvement. The Supervisor provides hands-on leadership, supports exception resolution, and partners closely with cross-functional teams to maintain operational efficiency and data integrity across the document lifecycle.

Key Responsibilities:

Team Leadership & Oversight

• Supervise, mentor, and develop a team of Document Procurement Specialists, providing coaching, training, and performance feedback.
• Assign and manage daily workloads to ensure consistent achievement of
service-level agreements (SLAs), including the 24-hour document processing
requirement.
• Monitor team performance, identify skill gaps, and implement development plans to strengthen accuracy, speed, and problem-solving capabilities.
Operational Management
• Oversee the team’s use of the Transflo Workflow AI tool to manage, review, and
resolve documentation exceptions efficiently.
• Ensure proper navigation and utilization of the Transportation Management System (TMS) to accurately match incoming paperwork to the correct loads.
• Serve as the escalation point for complex documentation discrepancies, system
errors, or operational barriers.
Cross-Functional Collaboration
• Partner with front office teams to validate load details, clarify discrepancies, and
ensure documentation accuracy.
• Coordinate with support teams—including IT, Operations, and Vendor Relations—to resolve system issues and maintain workflow continuity.
• Communicate documentation requirements and process updates clearly across
departments.

Quality, Compliance & Continuous Improvement

• Ensure consistent adherence to documentation standards, internal controls, and
operational procedures.
• Review exception patterns, identify root causes, and lead initiatives to improve
accuracy, reduce rework, and streamline workflows.
• Maintain and oversee tracking of Transflo system errors and exceptions to support troubleshooting and long-term process enhancements.
• Recommend and implement improvements to digital tools, automation workflows, and documentation processes.

Reporting & Data Integrity

• Monitor and report on team performance metrics, SLA compliance, and exception trends.
• Ensure accurate data entry, document assignment, and record maintenance within TMS and related systems.
• Support audit readiness by maintaining organized, complete, and compliant
documentation records.

Required Qualifications:

• 3+ years of experience in transportation, logistics, freight operations, or document processing.
• Experience working with TMS platforms, document workflow tools, and digital
processing systems.
• Strong attention to detail with the ability to manage tight SLAs and high-volume
workflows.
• Demonstrated analytical ability to identify trends, root causes, and improvement
opportunities.
• Effective communication skills for cross-functional coordination and team
leadership.
• Prior experience in a lead or supervisory capacity is preferred.