Job Description
Job Description: Collections ManagerReports To: Director, Order to Cash
About the Role:
In this role, you are responsible for overseeing the global end-to-end Cash to Collections process, ensuring accuracy, efficiency, and exceptional customer service. You will lead a global team, inclusive of our outsourced partner. This leader will oversee the full collections lifecycle—from managing portals and submitting invoices to coaching team members and resolving billing disputes. This is a great opportunity for someone who thrives in a fast-paced, remote environment and enjoys balancing strategic leadership with tactical execution.
Key Responsibilities:
▪ Oversee and manage all aspects of accounts receivable collections across all companies, ensuring timely and accurate collection of outstanding balances.
▪ Create and execute on collection strategies aimed at lowering delinquency metrics.
▪ Oversee the day-to-day work of the outsource partner and analyze/solve problems with the partner as needed.
▪ Lead and execute high-volume collection efforts through calls and emails enduring timely and accurate documentation of customer interactions.
▪ Identify and execute various initiatives that improve DSO and cash collections.
▪ Contribute to process improvements by identifying opportunities to streamline reporting and automate workflows
▪ Serve as the point of escalation for complex payment plans, bankruptcy, and other payment adherence issues.
▪ Recommend accounts for escalation, legal action, or write-off when necessary.
▪ Collaborate with sales and customer service teams to resolve billing disputes.
▪ Identify root cause and trends leading AR to age and identify how to proactively address.
Qualifications:
Experience / Requirements
▪ Bachelor’s degree in Finance, Accounting, Business, related field, or equivalent experience
▪ Minimum of 5 years' experience in accounts receivable and collections
▪ Minimum of 2 years' experience in a managerial role
▪ Management experience in a Shared Service Center is a plus