Job Description

Job Description: Accounts Receivable / Collections Specialist
Location: Remote
Reports To: Director, Order to Cash

About the Role: 
As an Accounts Receivable / Collections  Specialist to join our Shared Services team. In this role, you play a key role in maintaining accurate records, resolving disputes, and collecting outstanding balances while collaborating across departments to identify and eliminate process roadblocks. The ideal candidate brings initiative, professional polish, and a desire to go beyond tasks completion—contributing to continuous improvement in how we manage and automate accounts receivable.

Key Responsibilities:
▪ Proactively follow up on outstanding invoices to ensure timely payment.
▪ Accurately track, record, and update payment statuses, addressing any discrepancies.
▪ Prepare and send out account statements, collection letters, and payment reminders.
▪ Escalate high-risk or unresolved accounts in accordance with company policies.
▪ Communicate with internal teams and customers to resolve collection.
▪ Assist in streamlining the accounts receivable process by identifying areas for performance improvement

Qualifications:
Experience / Requirements
▪ Associate degree or bachelor's degree in finance, accounting or related field preferred.
▪ 1-2 years of accounts receivable experience in a high-volume environment.
▪ Proficiency in Microsoft Office and experience with accounting software (Microsoft Dynamics) is a plus.
▪ High level of accuracy and attention to detail.
▪ Experience in the transportation industry is a plus.
▪ Experience working with various electronic portals.