Job Description

Job Description: Collections Manager
Location: Mexico
Reports To: Director, Order to Cash

In this role, you are responsible for overseeing the global end-to-end Cash to Collections process, ensuring accuracy, efficiency, and exceptional customer service. You will lead a global team, inclusive of our outsourced partner. This leader will oversee the full collections lifecycle—from managing portals and submitting invoices to coaching team members and resolving billing disputes. This is a great opportunity for someone who thrives in a fast-paced, remote environment and enjoys balancing strategic leadership with tactical execution.

Key Responsibilities
▪ Oversee and manage all aspects of accounts receivable collections across all companies, ensuring timely and accurate collection of outstanding balances.
▪ Create and execute on collection strategies aimed at lowering delinquency metrics.
▪ Oversee the day-to-day work of the outsource partner and analyze/provide solutions to problems with the partner as needed.
▪ Oversee vendor strategy, sourcing, and contract management
▪ Lead and execute high-volume collection efforts through calls and emails enduring timely and accurate documentation of customer interactions.
▪ Identify and execute various initiatives that improve DSO and cash collections.
▪ Contribute to process improvements by identifying opportunities to streamline reporting and automate workflows
▪ Serve as the point of escalation for complex payment plans, bankruptcy, and other payment adherence issues.
▪ Recommend accounts for escalation, legal action, or write-off when necessary.
▪ Collaborate with sales and customer service teams to resolve billing disputes.
▪ Identify root cause and trends leading AR to age and identify how to proactively address.

Qualifications: 

▪ Bachelor’s degree in Finance, Accounting, Business, related field, or equivalent experience
▪ Minimum of 5 years' experience in accounts receivable and collections
▪ Minimum of 2 years' experience in a managerial role
▪ Management experience in a Shared Service Center is a plus
▪ Proactive problem solver that can collaborate cross-functionally with finance, sales, and operations teams.
▪ Extensive experience in AR, Cash Operations, and Collections Operations, inclusive of payment plan negotiation and bankruptcy.
▪ Strong Microsoft Excel Skills, including formulas, pivot tables, and data analysis
▪ Experience working with various electronic portals.
▪ Assertive communication style with the ability to manage difficult conversations professionally
▪ Proactive problem solver with
▪ Highly organized, self-motivated, and adaptable in a dynamic and fast-paced environment
▪ Strong communication skills and ability to partner across all levels of the organization. 

If you meet the above qualifications and seek an exciting new opportunity, please submit your resume and cover letter for consideration.