Job Description

Location: Philippines

Job Type: Permanent, Full-Time

Job Description:

The Billing Representative is responsible for supporting accurate and timely billing operations with third-party billers. This role ensures invoices are processed correctly by managing billing queues, validating documentation, utilizing billing platforms, and following up on missing information to prevent delays.

 Key Responsibilities:

• Manage and monitor billing email queues to ensure timely responses and issue resolution.
• Process invoices accurately in accordance with company standards and third-party billing requirements.
• Review, clear, and validate billing documents before invoice submission.
• Handle billing activities through third-party platforms and tools, including TriumphPay, WFAI, and QuickPay.
• Communicate with agents and brokers to confirm customers’ billing instructions and payment requirements.
• Proactively follow up with third-party billers, internal teams, agents, brokers, and stakeholders on missing or incomplete documentation.
• Ensure all billing information is complete, accurate, and submitted within required timelines.
• Maintain organized and up-to-date billing records and documentation.
• Identify billing discrepancies and escalate issues as needed.
• Support continuous improvement of billing processes and workflows.                                     

• Third-party invoice processing
• Document validation and clearance
• Agent and broker communication
• Email and queue management
• Follow-up and issue resolution
• Time management and accuracy

Preferred Qualifications:

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Experience in billing, invoicing, or accounting support preferred.
• Experience working with third-party billers is a plus.
• Familiarity with billing platforms and tools such as TriumphPay, WFAI, and QuickPay is preferred.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a deadline-driven environment.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Excel and email management tools.