Job Description

Job Type: Permanent

Job Description:

The Legal Collector is responsible for managing delinquent accounts that require legal or escalated collection action. This role combines operational collections expertise with legal process handling to ensure overdue accounts are recovered efficiently, documented accurately, and managed in compliance with applicable laws and organizational policies. The position involves close coordination with in-house legal teams, collectors, and other stakeholders to drive resolution while preserving customer relationships.

Key Responsibilities:

    1. Collections & Legal Coordination
• Manage collection activities for accounts referred to legal, ensuring targeted follow-up and timely escalation.
• Collaborate with legal teams to coordinate demand letters, payment agreements, and settlement negotiations.
• Act as a liaison between stakeholders, collectors, and customers to align on recovery strategies and dispute resolutions.
    2. Account Monitoring & Reporting
• Track and maintain up-to-date records of all legal and pre-legal accounts in internal systems.
• Prepare daily, weekly, and monthly reports on recovery progress, bad debt adjustments, and account status.
• Identify and flag high-risk accounts for early intervention.
    3. Documentation & Compliance
• Draft and manage legal documents such as demand notices, settlement letters, and payment plan agreements.
• Ensure all documentation complies with legal, audit, and data privacy standards.
• Maintain complete and organized case files for all legal actions.
    4. Dispute & Issue Resolution
• Investigate discrepancies in account balances, disputed charges, or unapplied payments.
• Work with finance, billing, and customer service teams to resolve outstanding issues.
• Recommend preventive measures to reduce recurring disputes.
   5. Stakeholder Communication
• Handle escalated queries from customers, collectors, and legal teams with professionalism and accuracy.
• Negotiate settlements and payment terms within approved guidelines.
• Deliver clear, persuasive, and legally compliant communication in both verbal and
written form.

Qualifications:

• Minimum 4 years’ experience in B2B collections with exposure to legal recovery processes (recommended).
• Strong negotiation and dispute resolution skills with a proven track record of recovering overdue accounts.
• Excellent written and verbal communication skills in English are a MUST.
• Advanced Microsoft Excel skills for data tracking and reporting.
• Familiarity with ERP systems (e.g., SAP, Oracle) and CRM tools.
• Strong organizational skills to manage multiple cases simultaneously.
• Experience working in a deadline-driven and compliance-focused environment.
• Experience coordinating with in-house or external legal counsel.
• Knowledge of debt collection laws and compliance practices.
• Background in shared services or outsourced collections operations.