Job Description

Job Type: Permanent

Job Summary:
We are seeking a dedicated and experienced Collections Specialist to join our team. The ideal candidate will possess strong communication and negotiation skills, a keen eye for detail, and the ability to manage multiple accounts effectively. The Collections Specialist will be responsible for managing and collecting outstanding accounts receivable, resolving customer billing issues, and reducing the amount of delinquent accounts.

Key Responsibilities:
- Manage and collect outstanding accounts receivable from customers.
- Review and monitor assigned accounts and all applicable collection reports.
- Contact customers via phone, email, and mail to collect payments and resolve billing issues.
- Maintain accurate and up-to-date records of all collection activities.
- Negotiate payment plans and settlements with customers.
- Collaborate with the accounting team to reconcile accounts and ensure accurate billing.
- Prepare and present reports on collection activities and the status of accounts.
- Adhere to company policies and legal regulations regarding debt collection.
- Provide exceptional customer service and maintain positive relationships with customers.

Required Skills and Qualifications:
- Proven experience in Collections
- Outbound Calling.
- Great communication skills.
- Proficiency in Microsoft Excel, & Accounting/Collections Software.
- Excellent problem-solving skills; LTL/FTL
- Freight knowledge is a plus!

Preferred Qualifications:
- Associate’s or Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
- Experience with [Insert Specific Accounting Software].
- Bilingual proficiency is a plus.

To apply, please submit your resume and cover letter to [Insert Contact Information].