Job Description

Key Responsibilities

Track & Trace

• Monitor Shipment Status: Track shipments in real-time to ensure all cargo is delivered on time and according to schedule.
• Update Systems: Regularly update transportation management systems (TMS) with accurate, up-to-date status and location data.
• Issue Resolution: Act quickly to address delays or issues by coordinating with internal teams, drivers, and carriers to resolve problems promptly.
• Communication: Provide clear and proactive communication to internal teams and customers on shipment status, any anticipated delays, and actions being taken to mitigate them.

• Carrier Relationship Management: Establish and maintain strong relationships with carriers, negotiating rates, contracts, and terms to ensure reliable service and competitive pricing.
• Rate Negotiations: Secure and negotiate rates that align with company goals and customer requirements while optimizing cost efficiency.
• Carrier Selection: Evaluate and select carriers based on service levels, performance, reliability, and cost-effectiveness.
• Capacity Planning: Forecast and secure capacity to meet peak and off-peak seasonal demand by leveraging carrier partnerships and market knowledge.

• Cross-Functional Collaboration: Work closely with the operations, customer service, and warehouse teams to ensure a smooth flow of information and operations.
• Customer Service Support: Act as a primary point of contact for customers and provide updates on shipping status, addressing inquiries or concerns as they arise.
• Data Reporting & Analysis: Maintain logs and reports for tracking performance metrics such as on-time delivery rate, cost-per-mile, and other KPIs. Present findings to improve efficiency and optimize carrier strategy.

• Education: Bachelor’s degree in Logistics, Supply Chain Management, Business, or a related field preferred (or equivalent work experience).
• Experience: Minimum of 2 years in logistics, freight brokerage, or carrier sales, with a focus on track & trace functions.
• Skills:
• Strong negotiation and sales skills for carrier sales activities.
• Excellent communication skills, both written and verbal, with a focus on customer service.
• Proficiency in transportation management systems (TMS) and tracking software.
• Ability to multitask, prioritize, and adapt in a fast-paced environment.
• Analytical skills to evaluate data and identify trends to optimize logistics processes.