Job Description

Location: Tampa, FL (On-site)

Job Description:

We are seeking a skilled and motivated Customer Service Representative for a contract position in Tampa, FL. The ideal candidate will be responsible for providing exceptional customer support and ensuring a positive experience for our clients. Key responsibilities include:

• Professionally handle incoming calls from customers and ensure that issues are resolved both promptly and thoroughly
• Demonstrate patience in all customer interactions, including maintaining a pleasant and professional tone
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Maintain broad knowledge of client products and/or services
• Offer additional products and/or services as needed
• Prepare complete and accurate work including appropriately notating accounts as required
• Track, document and retrieve information in call tracking database
• Ensure service delivered to our customer meets contractual Key Performance Indicators (KPIs)
• Participate in activities designed to improve customer satisfaction and business performance

Qualifications:

• High School Diploma or GED
• 1 – 3 years’ experience in related field (Health Insurance, Affordable Care Act)
• Bilingual - Fluent in English and Spanish
• Strong computer navigations skills and pc knowledge
• Familiar with Microsoft Office
• Able to rotate shifts as needed

Contract Duration: 12/4/2024 - 2/28/2025

Compensation: $17/hr

If you are passionate about delivering excellent customer service and have the required skills, we encourage you to apply.