Website Summary

Trak group is partnering with a growing distribution client seeking a hands-on Systems Administrator to provide on-site IT support at its Grove City, Ohio, facility. This position combines Tier 1 and Tier 2 technical support, systems administration, network troubleshooting, and infrastructure maintenance to ensure smooth daily operations across a fast-paced warehouse environment.

The ideal candidate has strong experience supporting Windows and macOS environments, Google Workspace, JumpCloud, and IT ticketing systems. This role requires excellent customer service skills, technical troubleshooting abilities, and a proactive approach to resolving IT issues for both local and remote employees.

Responsibilities

Technical Support & Helpdesk

• Serve as the primary on-site IT contact for hardware, software, and technical support requests.

• Provide Tier 1 and Tier 2 troubleshooting for Windows and Apple devices.

• Diagnose and resolve hardware, operating system, application, and user access issues.

• Support employees through walk-in requests, remote assistance, and helpdesk tickets.

• Manage, prioritize, and resolve support tickets using FreshService.

• Maintain accurate ticket documentation, status updates, and SLA compliance.

• Provide professional, patient, and customer-focused technical assistance.

Systems & Identity Administration

• Manage user account provisioning, deprovisioning, and access permissions.

• Administer Google Workspace and JumpCloud environments.

• Troubleshoot authentication, account access, and group permission issues.

• Support desktop and laptop hardware configuration, maintenance, and troubleshooting.

• Maintain technical documentation, standard operating procedures, and knowledge base resources.

Network & Infrastructure Support

• Troubleshoot wired and wireless network connectivity issues.

• Support network environments involving TCP/IP, DNS, DHCP, VLANs, and Wi-Fi.

• Perform routine maintenance on servers and network equipment.

• Support firmware upgrades, security patching, and hardware maintenance.

• Assist with network troubleshooting and infrastructure reliability.

• Support warehouse technology, including network-connected devices and printers.

• Identify recurring technical issues and recommend improvements to system reliability and performance.

Warehouse IT Operations

• Provide hands-on technical support within an active warehouse and distribution facility.

• Troubleshoot technology issues that may impact daily warehouse operations.

• Coordinate with internal teams to minimize system disruptions and downtime.

• Maintain an organized and efficient IT support environment.

• Support ongoing improvements to technical processes and IT service delivery.

Must-Haves

• 4+ years of hands-on IT support or helpdesk experience, including Tier 1 and Tier 2 troubleshooting.

• Strong technical knowledge of Windows and macOS operating systems.

• Experience troubleshooting desktop and laptop hardware, software, and user access issues.

• Proficiency administering Google Workspace.

• Proficiency administering JumpCloud.

• Experience using FreshService or a similar enterprise ITSM/ticketing platform.

• Strong understanding of networking fundamentals, including:

  • TCP/IP

  • DNS

  • DHCP

  • VLANs

  • Wi-Fi

• Hands-on experience troubleshooting wired and wireless network connectivity.

• Experience performing routine server and network hardware maintenance.

• Familiarity with firmware upgrades, security patching, and hardware servicing.

• Experience managing user accounts, permissions, and access provisioning.

• Strong troubleshooting, analytical, and problem-solving skills.

• Excellent written and verbal communication skills.

• Strong customer service mindset with the ability to support employees at all technical skill levels.

• Ability to work independently and manage competing technical support priorities.

• Ability to work on-site in Grove City, Ohio, for 30 hours per week.

• Ability to occasionally lift and move IT equipment weighing up to 40 pounds.

Preferred

• Experience supporting Cisco Meraki network environments.

• Knowledge of LAN configuration, IP addressing, cabling, and wireless troubleshooting.

• Experience configuring and troubleshooting enterprise network printers and thermal label printers.

• Familiarity with server infrastructure and routine systems maintenance.

• Previous IT support experience in a warehouse, logistics, or distribution environment.

• Experience maintaining technical SOPs and knowledge base documentation.

• Background supporting operational technology and network-connected warehouse equipment.