SUMMARY: Supervises the operations, maintenance, monitoring, scheduling, installation and improvements of resort wide life safety, security control, environmental building management and utilities related systems, infrastructure associated equipment and components to include: Electrical, Heating, Ventilation, Air Conditioning, Mechanical, Plumbing, Electronic Control and Energy Management. Formulates, implements, tracks and validates energy conservation initiatives to reduce consumption of site wide Utility commodities. Oversees Utility services, meter readings, billings and payments.

• Develops and communicates resort wide MEP maintenance & utilities annual budgets for utility departments. Supervises all Electrical, HVAC, Mechanical, Plumbing, Electronic Control and Fire Alarm work such as routine, quick calls, preventative & predictive maintenance, discretionary and emergency repairs. 15%
• Coaches and counsels all utility trade technicians. Develops, reviews and delivers employee performance evaluations as well as personnel development plans. 25%
• Supervises routine utilities maintenance, PM schedules, and operations. Ensures all emergency work and repairs are being performed. Ensures safety related items are completed as soon as possible. Coordinates activities with other Utilities Supervisors. 40%
• Establishes, implements and monitors site wide energy conservation goals and initiatives. Strives to reduce utility costs as they relate to Electrical, HVAC, Mechanical, Plumbing and Environmental equipment and operations. Ensures inspections and adjustments are performed on all utility controls to achieve maximum equipment efficiency and reduces variable operational costs as they apply to monthly billing cycles. 10%
• Communicates with utilities and government agencies to secure reliable service, cost effective rates, and meet or exceed all applicable regulatory responsibilities. 5%
• Assists and coordinates, as requested through work orders, with ride & show and facility maintenance on all utilities / M.E.P. issues to ensure ride / venue readiness, reliability and maximum operational availability. 5%
• Performs other M.E.P. and supervisory duties as assigned by the Manager, Utilities.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.

SERVICE MODEL: Practices the service expectations linked to the service model Look-Focus-Act. Continuously scans the work environment by observing and listening to obtain information that addresses or anticipates the service needs of guests and fellow team members. Demonstrates active listening and effective questioning techniques, identifying options to satisfy the service needs of guests and team members. Based on the individual situations and desired results, selects the appropriate actions to efficiently meet or exceed the service expectation of guests or fellow team members.

COMPLEXITY OF WORK: Non-routine; general policies applied to frequently changing situations.

RELATIONSHIPS OUTSIDE WORK UNIT: Influences decisions of moderate nature requiring high degree of tact.

SUPERVISORY RESPONSIBILITIES:
Directly supervises: (1) Technical Coordinator
(3-6) Utilities Lead Technicians
(10-30) Utilities Technicians
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Consistent attendance is a job requirement.

EDUCATION: High school degree or GED. (Required) Associate’s degree (AA) or equivalent from two-year college or technical school. (Preferred)

Experience: 3-5 Years: Supervisory experience required in conjunction with 5-7 Years: (Required) Combination of operation and maintenance of Industrial / Commercial Utilities systems & components and associated auxiliary equipment; or equivalent combination of education and experience.

CERTIFICATES, LICENCES, REGISTRATIONS: (Required): Licensed as one or more of the following: Journeyman Electrical, Journeyman Plumber, HVAC License A or B and Universal Refrigerant Handling EPA Certification (Preferred): Contractor license as one or more of the following: Electrical, HVAC, Plumbing (Preferred): Government or military Utility trade designation or certification.

ON-THE-JOB TRAINING: Job specific computer software training and Health & Safety training.