Contract
Helpdesk Support Analyst (Level 1)
Posted on 03 September 26 by Savannah Dortch
- Atlanta, GA
- $ - $
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Job Description
Help Desk Support AnalystLocation: Cumberland, GA (Hybrid - 3 Days Onsite / 2 Days Remote)
Duration: 3-Month Contract
We are seeking a Help Desk Support Analyst I to provide first-level technical support to employees in a fast-paced business environment. This analyst will provide first-line technical support to employees, focusing on troubleshooting software, imaging/deploying PCs, and supporting Microsoft 365 services (Exchange, Teams, SharePoint). Key responsibilities include resolving hardware/software issues, managing Active Directory, handling tickets promptly, and documenting IT processes, often in a hybrid or office environment.
Key Responsibilities and Skills
- Technical Support: Troubleshooting hardware, software, and network connectivity.
- Infrastructure Management: Administering Active Directory, including user management and group policies.
- Device Deployment: Imaging and deploying workstations.
- Collaboration: Working with the IT team to resolve issues and improve processes.
- Communication: Providing excellent customer service and technical support to users.
- Experience with Microsoft 365 and Windows environment.
- Strong troubleshooting skills and proficiency in PC imaging.
- Knowledge of Active Directory.
- Good communication skills for addressing end-user needs