Provide first-level technical support by guiding, assisting, coordinating, and following up on client issues related to systems, applications, hardware, and software supported by IT. Respond to client inquiries regarding support procedures, processing requests, system status, network connectivity, and hardware or software issues.

Document and track incidents, service requests, and inquiries; resolve issues directly when possible or route them to the appropriate technical team or vendor for resolution. Monitor progress and follow up to ensure timely resolution and client satisfaction. Escalate complex or unclear issues to senior team members as needed.

Perform additional duties as assigned. Success in this role requires strong analytical, problem-solving, and communication skills, sound judgment, and the ability to work effectively with both clients and internal IT teams. This position o