Senior Program Director, Product Design (Player Coach, very hands on)

Location: Remote (U.S. based)

Compensation: $150,000 - $170,000 Base Salary + Outstanding Benefits

We're partnering with a non-profit mission-driven organization seeking a Senior Program Director, Product Design to lead the vision, strategy, and execution of consumer-facing digital experiences.

This is an opportunity for a senior design leader who can operate as both a strategic thinker and hands-on contributor. You'll work closely with Product, Engineering, Marketing, and Data teams to create meaningful experiences that drive engagement, satisfaction, and growth.

Most Important Qualifications

Social Impact / Mission-Driven Experience

Strong preference for candidates with experience in:

• Nonprofit organizations
• Social impact organizations
• Membership-based organizations
• Advocacy organizations
• Purpose-driven companies

Consumer-Facing Product Design (B2C)

Must have experience designing consumer-facing products and experiences.

Looking for professionals who understand:

• Member experiences
• Customer journeys
• Consumer engagement
• User-centered product design
• Customer growth and retention

Service Design Expertise

Must have experience with Service Design and designing beyond individual screens and workflows.

Ideal candidates will have experience with:

• End-to-end customer journey mapping
• Omnichannel experiences
• Cross-functional experience design
• Service blueprints
• Connecting digital and non-digital touchpoints

What You'll Do

• Define and drive product design strategy across multiple digital products
• Lead UX, UI, service design, and overall customer experience initiatives
• Create seamless member journeys across products and channels
• Establish and scale design systems, standards, and governance practices
• Partner closely with Product and Engineering leaders
• Use research and data to inform design decisions
• Create and communicate high-fidelity designs using Figma
• Influence product roadmaps and strategic decision-making
• Measure design effectiveness through KPIs and user outcomes
• Mentor design resources while remaining hands-on in the work

Required Experience

• 8+ years of Product Design, UX Design, or related experience
• Experience leading complex digital product initiatives
• Strong UX and UI design expertise
• Deep understanding of design systems and user research
• Experience partnering with Product and Engineering teams
• Ability to balance strategic leadership with hands-on execution
• Experience presenting to senior leaders and stakeholders
• Advanced Figma experience

We're looking for a "player-coach" design leader who enjoys being both strategic and hands-on. Someone who can build design standards, shape product direction, map complex customer journeys, collaborate closely with engineers and product leaders, and create experiences that make a meaningful impact on users' lives.