Job Description

Head of Credit

Location: Charlotte, NC (Hybrid) Department: Operations Reports to: Chief Operating Officer (COO)

About the Role

The EVP, Head of Credit will design and execute the organization’s credit risk management strategy, with a specialized focus on Point-of-Sale lending. This role oversees credit policy development, implementation, and portfolio performance monitoring, ensuring a disciplined balance between risk and growth.

As a key member of the leadership team, the Head of Credit will lead the Risk Management function and collaborate closely with executive leadership and capital partners to drive strategic initiatives in a dynamic and complex market.

Key Responsibilities

Underwriting & Credit Strategy

· Define credit risk appetite and ensure alignment with bank partners and capital providers.

· Develop and refine underwriting policies, approval thresholds, and scoring models.

· Oversee the development and management of internal Loan Origination System (LOS).

· Partner with Commercial Risk to manage fraud across the platform.

Portfolio Management & Analytics

· Monitor portfolio KPIs, including delinquency, loss curves, vintage performance, risk migration, and exposure mix.

· Drive the development of real-time credit risk reporting tools and dashboards for proactive decision-making.

· Chair the Risk Committee and oversee enterprise-wide risk monitoring.

· Provide analytical support to Capital Markets, Pricing, and Business Development teams.

Credit Operations

· Collaborate with collections and servicing teams to optimize recovery and minimize charge-offs and defaults.

· Oversee charge-off and post-default recovery strategies.

· Manage risk-related vendors, including servicing tools, telephony, skip-trace, and credit bureaus.

Leadership

· Lead and mentor a team of credit risk professionals, fostering a culture of excellence and continuous improvement.

· Conduct regular audits of credit policies and portfolio performance to ensure compliance with internal and regulatory standards.

· Prepare and present portfolio analytics and risk insights to executive leadership.

· Demonstrate ownership mindset—innovative, resourceful, and strategic.

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Qualifications

Education

· Bachelor’s degree in Finance, Economics, Business, or a related field; MBA or advanced degree preferred.

Experience

· 10+ years of progressive experience in credit risk management, underwriting, and portfolio analytics.

· Proven leadership in managing credit strategy within consumer lending or Point-of-Sale financing environments.

Technical Expertise

· Deep understanding of credit risk frameworks, scoring models, and regulatory compliance.

· Proficiency with credit analytics tools, reporting dashboards, and Loan Origination Systems (LOS).

· Proven track record in leveraging AI and advanced analytics to develop innovative credit solutions, including automated underwriting, predictive risk modeling, and real-time decisioning tools.

Leadership Skills

· Demonstrated ability to lead high-performing teams and influence senior stakeholders.

· Strong decision-making and strategic thinking capabilities in complex, fast-paced markets.

· Exceptional communication and presentation skills.

· Ability to balance risk and growth with an innovative, solutions-oriented mindset.