Job Description

The implementation BA is responsible for driving value for clients during the onboarding process. Reporting to the Head of Client Experience / Support and Data, you will lead joint Client and Marquis teams to ensure timely onboarding. Duties Include: • Lead multiple client program implementations simultaneously by applying effective implementation methodology and customizing project plans based on internal processes, configuration requirements, and client needs. • Lead pre-implementation, kick-off and status calls with the client • Leveraging GuideCX software, plan and maintain the implementation project plans for multiple clients • Track activities across the client and internal project resources and produce executive facing bi-weekly status reports • Effectively manage project scope • Coordinate project results and lead status meetings to communicate results, task owners, and next steps with clients and internal departments, Sales and Account Executives, Product Solutions, and Client Support • Actively identify, manage and mitigate risks and issues on the project to include engagement with executives Position Requirements: • 3+ years as a client-facing software implementation manager • Bachelor's degree or equivalent experience. • Proven understanding of standard processes in project lifecycle methodology and project management principles. • Sense of urgency and extreme focus on getting the client to value realization quickly • Experience with implementations on multiple platforms and systems. • Project Management tool/software experience (Smartsheet, MS Project, etc.) • Excellent business writing and interpersonal skills. Other Desirable Qualifications • Experience working with Bank and Credit Unions