Title:

Knowledge Management Specialist I

Supervisor:

Learning & Development Manager

Supervisory Responsibilities:

Not applicable; individual contributor

Summary of Position:

The Knowledge Management Specialist role, spanning across different levels (L1 to L4), is instrumental in fortifying our organization's information infrastructure within the Learning and Development (L&D) department. As a Knowledge Management Specialist progresses through the levels, they contribute significantly to the evolution of our knowledge base, ensuring its accuracy, accessibility, and relevance. From foundational tasks such as maintaining and updating the knowledge base at L1 to overseeing the entire knowledge team at L4, these specialists play a pivotal role in fostering a culture of continuous learning and knowledge sharing.

Position Objective:

The Knowledge Management Specialist at Level 1 is an entry-level position focused on foundational tasks. Individuals at this level engage in hands-on activities, including maintaining, curating, and updating the knowledge base. L1 specialists gain proficiency in core knowledge management technologies, setting the stage for more complex responsibilities as they advance within the team.

Responsibilities:

• Knowledge Base Management:
• • Maintain, curate, and update the organization's knowledge base for accuracy, accessibility, and relevance.
  • Identify and address knowledge gaps by creating new articles and resources.
  • Assist in designing knowledge management systems and processes.
• Content Creation and Innovation:
• • Transform complex concepts into clear, concise, user-friendly content.
  • Develop and update knowledge base articles and resources.
  • Proactively explore and implement innovative formats and knowledge presentation styles.
• Quality Assurance and Analytics:
• • Conduct regular audits to ensure accuracy, consistency, and credibility of knowledge base content.
  • Implement quality control measures to ensure reliability and adherence to standards.
  • Gather user insights and adapt content formats based on feedback and usage metrics.
• Training and User Support:
• • Provide guidance and training on effective knowledge base utilization.
  • Address user inquiries and issues promptly and effectively.
  • Support users during transitions and updates to knowledge base content and features.
• Cross-Functional Collaboration:
• • Understand and meet the knowledge management needs of various cross-functional teams.
  • Collaborate with the L&D team to integrate knowledge base resources into training programs.
  • Work with stakeholders and subject matter experts throughout the organization to ensure accurate and comprehensive content.

• Other:
• • May be required to contribute to special projects/requests and assist the team with other tasks within L&D necessary to support the overall objectives of the organization.
  • Moving forward, performance metrics, encompassing surveys and post-training skill review assessments, will be incorporated to evaluate success and pinpoint areas of improvement within the role
  • During the initial six months in this position, it is anticipated that team members will proficiently onboard essential platforms, acquire requisite skills, and complete relevant courses to effectively fulfill their job responsibilities.