Job Description

Title:
Strategic Account Administrator
Position Objective:
We are seeking a dynamic and customer-centric individual to join our team as a Strategic Account
Administrator. In this role, you will serve as a crucial link between our sales team and our valued
customers, ensuring a seamless and positive post-sale experience. The successful candidate will play a
key role in addressing customer inquiries, researching, and resolving issues, and maintaining strong
client relationships. If you excel in communication, problem-solving, and building lasting connections,
we invite you to apply.
Supervisor:
Director of Business Development
Supervisory Responsibilities:
Not applicable; individual contributor
Summary of Position:
The Strategic Account Administrator will serve as a customer liaison, post-sales, between our sales team
and our customer. They will provide communication and updates, as well as research and resolve
customer issues at all levels. They will collaborate with the sales team to ensure that they have the
knowledge and tools to respond to our clients’ needs accurately and smoothly.
Responsibilities:
• Act as the primary point of contact between the Sales Department and customers post-sale.
• Foster and maintain strong relationships with clients to understand their evolving needs and
challenges.
• Investigate and resolve customer inquiries related to billing, order status, and technical support
issues.
• Collaborate with internal teams to address and resolve customer complaints in a timely and
effective manner.
• Provide regular updates to customers on order status, billing inquiries, and technical support issues.
• Act as a proactive communicator, ensuring customers are informed and satisfied with the resolution
process.
• Develop strategies to enhance and maintain client relationships post-sale.
• Identify opportunities for upselling or cross-selling based on client needs and preferences.
• Collaborate closely with Sales team to understand customer expectations and provide necessary
support.
• Relay valuable customer feedback to the Sales department to contribute to product/service
enhancements.
• Maintain accurate records of customer interactions, inquiries, and resolutions.
• Possess the ability to foster positive relationships and demonstrate customer-centricity, ensuring
customer satisfaction and retention through effective communication and problem resolution.
• Provide regular reports on customer satisfaction and key performance indicators.
• Be flexible and willing to undertake other responsibilities and duties as assigned by management to
contribute to the overall success of the team and organization.
Education, Experience and Skills Required:
Bachelor’s degree and/or a minimum of 3 years of experience in Client Relationship Management or the
professional equivalent.
• Proven experience in a customer-facing role, preferably in relationship management, account
management, or customer support.
• Excellent communication and interpersonal skills.
• Strong research and problem-solving abilities
• Possess a keen eye for detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Ability to effectively deescalate challenging situations and diffusing tensions, showcasing those
strong interpersonal skills and a proven ability to navigate and resolve issues.
• Familiarity with CRM systems and customer support tools.
• Technical aptitude to understand and address technical support issues.
If you are a proactive and customer-focused individual with a passion for building lasting relationships,
we encourage you to apply for this exciting opportunity to contribute to our company’s success in
maintaining strong client connections post-sale.
Working conditions:
In office, 100%
Travel may be required up to 30% of the time.
Although Strategic Account Administrator’s generally work regular office hours, after-hours and
weekend work is required based on project and client needs.