Job Description

Customer Satisfaction Representative - TalentZök

OVERVIEW

Are you looking for a new career opportunity with an exciting company?! Then we've got the right team for you! In this role, you're responsible for the duties listed below.

Immediate opening for a Customer Satisfaction Representative in Gardena, CA who possesses:

• A friendly and pleasant personality, warm voice
• Customer Service - 1+ yrs.
• Computer Literate - ERP/Word/Excel
• Great phone etiquette

Email resumes to mrico@talentzok.com or call 949.204.3861.

FULL DESCRIPTION: We are looking for someone to help facilitate sales and service objectives with our Manufacturer’s Representatives and Dealer/Distributor network around the globe, assisting both Reps and Customers with application solutions, product recommendations, quotes, and service issues ,while supporting the National Sales Managers as needed.

The selected candidate will be responsible for:

• Assist Reps and Customers through various communication avenues (Phone, Email, Web, etc.) by accurately configuring product and control mechanisms per their specific applications on quotes and sales orders
• Make product recommendations upon request
• Apprise customers of any changes on a timely basis about ship dates, production concerns or service issues related to their Purchase Orders
• Follow-up on quotes to assist the National Sales Managers in converting quotes to purchase orders
• Be able to assist in the processing of Leads as a viable way to prospect for new customers.
• Take initiative to perform outbound cold calls for the purpose of generating new business
• Suggest improvements to the relationship between the Factory, Reps, and the Dealer/Distributor network
• Process customer returns for designated market area when necessary
• Suggest cost avoidance recommendations seen through the processing of service issues
• Demonstrate skill sets related to various software and database programs normally utilized in a business setting, such as Microsoft Office.
• Handle escalated customer service issues presented by Reps, Customers, and Staff. Escalate as necessary to the CS Supervisor or Sales Managers
• Perform other duties as assigned.

The selected candidate will also possess:

• Minimum 1-2 years customer service experience preferably working with a technical product
• Some college preferred
• Technical/mechanical background preferred
• A proactive spirit and the ability to make outbound calls and hunt for new business
• Familiarity with ERP systems (experience with SAP Business One is a plus)
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively

Salary Range: $21/hour

For immediate and confidential consideration, please email your resume to mrico@talentzok.com or call 949.204.3861.

More information can be found at www.talentzok.com.