Job Description

Customer Experience Specialist – TalentZok

OVERVIEW

Are you looking for a new career opportunity with an exciting company?! Then we've got the right team for you! In this role, you're responsible for the duties listed below.

Immediate opening for a Customer Experience Specialist in Carson, CA who possesses:

• Customer Service - 3+ yrs. (High Volume)
• Data Entry
• Zendesk or NetSuite Required

Email resumes to mrico@talentzok.com or call 949.204.3861

FULL DESCRIPTION:

The selected candidate will be responsible for:

• Accurately enter and manage detailed service tickets/cases daily
• Respond to inbound customer phone calls with professionalism and care
• Monitor open tickets and provide timely follow-up assistance
• Troubleshoot product issues, triage requests, and coordinate service part
  shipments
• Maintain an organized, detail-oriented approach while managing multiple
  priorities
• Utilize computer systems confidently to support day-to-day responsibilities

The selected candidate will also possess:

• Strong communication and interpersonal skills
• Ability to multi-task and stay organized in a fast-paced setting
• Proactive problem-solver who takes initiative
• Tech-savvy and adaptable to new systems

Salary Range: $22.00/hr

For immediate and confidential consideration, please email your resume to mrico@talentozok.com or call 949.204.3861

More information can be found at www.talentzok.com