Job Description

Position Overview

As a Customer Service Specialist, you are the vital link between our customers and our operations. You don’t just process orders; you manage the customer experience. By orchestrating communication between Manufacturing, Sales, and Logistics, you ensure that every order is handled with precision and every customer feels supported. We are looking for a proactive problem-solver who thrives in a fast-paced environment and takes pride in operational excellence.

Hours:  Monday - Friday 8AM - 4PM

Key Responsibilities

• End-to-End Order Management: Own the full order lifecycle, from accurate data entry to shipment scheduling, ensuring 100% alignment with customer requirements.

• Cross-Functional Orchestration: Act as the central hub between Manufacturing and our global customer base to streamline production and delivery timelines.

• Strategic Collaboration: Partner with Credit, Sales, Shipping, and Purchasing departments to resolve bottlenecks and guarantee seamless service delivery.

• Proactive Communication: Maintain transparency by providing real-time updates to customers and sales teams regarding delivery status, potential delays, or discrepancies in terms and conditions.

• Process Improvement: Identify and report recurring issues in the order flow to help enhance our internal service standards.

What Success Looks Like