Job Description

• 6+ years of hands on experience as a Business Systems Analyst (business analysis, process mapping, and enterprise application support )
• Experience with ERP systems or Fleet Management, and Facilities Management applications
• Experience handling projects with integrations options between systems and processes
• Strong understanding and adherence to formal testing and change management methodologies

• Ability to work as part of a team, being led and leading
• Effective communication written, verbal, presentation
• Workshop and problem-solving facilitation with business unit client groups and IT teams.

• Partner with Facilities teams to understand operational needs and translate them into detailed business requirements.
• Identify business systems solution requirements by interviewing clients and analyzing work processes to evaluate information systems functionality.
• Analyze business requirements and design solutions to meet those requirements, testing, implementing, and maintaining software applications.
• Conduct business process analysis and contribute to long-range system planning.
• Develop and execute test plans, perform system configuration, and assist with user acceptance testing.
• Assist with implementing workarounds when system issues affect operations and provide advanced customer service.
• Provide second and third-level Help Line support for Facilities-related system issues.
• Lead or support enhancements and IT projects that improve Facilities operations and asset management.
• Communicate effectively with stakeholders to ensure alignment between technology solutions and business strategies.
• Mentor junior analysts and contribute to team knowledge sharing.

• Ability to research and resolve complex customer issues.
• Strong communication skills verbal, written, and presentation.
• Proven ability to manage multiple deadlines and work independently.
• Demonstrated concern for quality and customer trust.
• Experience with technology projects and understanding of the software development lifecycle.

• Bachelor s degree with 2+ years of experience in business analysis, process mapping, and enterprise application support
• Associate s degree with 5+ years of relevant experience.