Job Description

Cash Applications Specialist 

Contract: 1 Year with extension
Remote

Responsibilities:
• Research, validate and process requested adjustments to payments applied abiding by the policies and procedures set by management.
• Process cash receipts to outstanding invoices through matching of receipts to payment files
• Proactively route other certificate maintenance transactional documentation to appropriate area within Lender Servicing
• Manually enter premium data received from non-electronic customers or exception payments at a certificate level prior to month-end or the customer’s next billing cycle
• Utilize automated system procedures to upload payment data files and resolve any processing issues with file upload failures
• Monitor and reduce the number of suspense items by actively engaging internal and external customers in resolution and prevent reoccurrence.
• Manage email correspondence and answer incoming calls via cash application phone system.
• Manage servicer transfers manually and/or uploading to loan transfer application


Requirements:
* Required 10,000 keystrokes per hour or 45 WPM
* Must have strong skill set in the basic functions within Microsoft Excel, Word and Access
* Must be flexible and demonstrate the ability to adapt to new reassignments as directed
* Ability to approach service and resolution through the eyes of the customer while finding the appropriate balance between customer and business needs
* Ability to function effectively as part of a team, motivating and assisting others as needed
* Be able to work in a fast paced and diverse work environment
* Ability to remain flexible in a changing environment
* Ability to provide insight to the team in improving processes and increase effectiveness
* Strong problem-solving skills
* Strong written and verbal communication skills
* Excellent time management and organization skills
* Strong collaboration skills
* Ability to influence others
* Demonstrated excellence in customer service
* Strong operational mindset with effective critical thinking skills
* Ability to work with little or no supervision, under pressure to meet deadlines
* Periodic overtime will be required