Job Description

Direct Hire
Onsite

Position Summary

A dynamic and growing organization is seeking a Director of Technology Operations to lead the successful implementation and long-term ownership of a new ERP system, driving operational excellence across the organization. Reporting to the Head of Operations, this strategic leader will ensure the ERP supports scalable, efficient, and data-driven business operations.

This role will also serve as the organization’s key technology leader, overseeing other core business platforms and future systems that enable growth, compliance, and an improved customer experience. The ideal candidate brings a strong blend of business operations, technical acumen, and change management capability.

Key Responsibilities

ERP Implementation & Long-Term Ownership

• Lead the end-to-end implementation of a new ERP system, from configuration and integration through go-live and stabilization.

• Translate cross-functional requirements into scalable ERP configurations that align with business processes and operational needs.

• Manage the ongoing evolution of the ERP post-implementation, including enhancements, user support, vendor relationships, and release management.

• Own ERP governance, including master data management, permission structures, change control, and documentation.

Technology & Systems Leadership

• Serve as the internal owner and strategic lead for all core business systems beyond the ERP (e.g., quoting, workforce management, CRM).

• Evaluate and recommend future systems as needed to support growth and compliance.

• Ensure smooth and secure integration between systems, including customer data, financials, assets, and service operations.

Operations Alignment & Optimization

• Partner with Finance, Service, Sales, and other departments to streamline workflows and standardize business processes.

• Use technology to eliminate manual workarounds and improve visibility, accountability, and scalability.

• Identify and implement automation opportunities that increase efficiency and reduce error rates.

Team & Project Management

• Build and lead cross-functional implementation and improvement teams.

• Manage external system integrators, vendors, and consultants.

• Promote project transparency, timelines, deliverables, and stakeholder engagement.

Change Management & Enablement

• Develop and execute training and change management plans to ensure user adoption and ownership of new systems.

• Define and monitor KPIs for system performance, adoption, and ROI.

• Communicate effectively with leadership and end-users to align technology with business priorities.

Qualifications

Required:

• 7+ years in operations, IT leadership, or systems-focused roles.

• Proven success leading major ERP implementations.

• Strong understanding of business processes across Finance, Sales, Service, and Order Management.

• Experience managing cross-functional transformation projects involving technology and process redesign.

• Strong communication and leadership skills; ability to influence at all levels of the organization.