Job Description

Application Support Analyst
Location: Philadelphia, 100% onsite (relocation available)
US Citizen or Green Card Holders will only be considered

The Application Support Analyst will join the Production Services team critical to ensuring proprietary systems are operational, reliable, and optimized for performance. Working with Developers, this individual will provide technical support, operational monitoring, and incident resolution in a fast-paced, business-critical environment.

Key Responsibilities

Operational Readiness: Perform daily “ready for business” checks to ensure all systems and supporting services are fully operational.

Monitoring & Incident Response: Monitor system health, performance, and alerts; identify and escalate issues promptly to minimize downtime.

Troubleshooting & Diagnostics:

Investigate and resolve system and application issues (break/fix), ensuring root cause analysis and long-term resolution.

Configuration Management: Manage and maintain system configurations across environments, ensuring compliance with operational standards.

Tactical Scripting: Develop and maintain scripts for automation, monitoring, and operational efficiency.

Collaboration: Partner with developers, networking, platform, and infrastructure teams to resolve cross-functional technical issues.

On-Call Support: Participate in an on-call rotation 

Qualifications:

• Bachelor’s degree in a technical discipline Computer Science, Engineering, Mathematics, or related preferred
• 5+ years of experience in an application support, operations, systems administration, or related role required
• Understanding of Software Development (DevOps)
• Experience in diagnosing issues across applications, networks, and infrastructure layers.
• Experience working with monitoring tools, log analysis, and incident management processes.
• Understanding of operating systems (Windows and/or Linux) is required
• Foundational knowledge of PowerShell, Python, or Bash scripting