Job Description

Patient Registration Representative - ED & Admittg Reg. – HFH Req. #36049977

Detroit, Michigan 48202-2608 / Onsite

4 months with possible extn.

 Job Summary:

• Under general supervision, follows standard operating procedures and protocols for all bedside patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections.
• Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers/customers.
• Advocates on the caller/customer behalf to ensure their needs are met.
• Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.

Required Skills & Experience:

• One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed core customer service responsibilities, standards, and behaviours effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff.
• Must be willing to be on your feet for long periods and able to instruct others.
• Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.

Preferred Skills & Experience:

• EPIC training/experience.
• Insurance payor systems experience.
• ICD-10 medical terminology experience.

Education:

• Required Education - High School Diploma

How to Apply:

Synergy Computer Solutions, Inc., (Synergycom) is a certified Minority Business Enterprise providing expertise in IT consulting, outsourced solutions, and strategic staffing. Since 1995, Synergycom has been providing quality professional services to address diverse business challenges facing organizations throughout the United States and across the globe.

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