Job Description

The Customer Experience Organization is currently seeking a Electrical & Electronics Warranty & Reliability Specialist to join our Quality team at the Quality Engineering Center in Auburn Hills, Michigan. The Electrical & Electronics Warranty & Reliability Specialist is responsible to manage and facilitate onsite quality analysis reviews with Suppliers as well as Supplier Quality (SQD).  They will identify new emerging field issues by analyzing warranty returned material and data to understand failure modes and effects.  This includes the identification and monitoring the corrective actions of these failures identified through the analysis process while also supporting the needs of Warranty Recovery.

The candidate must have proven track record for developing and executing standardization of manufacturing quality enablers.  The candidate must be a creative problem solver, proactive, and steadfast in the identification and resolution of vehicle quality. The selected individual must have experience in managing cross-functional teams and possess a broad knowledge of the entire automotive engineering, manufacturing and quality landscape and present outstanding teamwork, interpersonal and communication skills. The candidate must be high-energy, hands-on individual with strength of convictions and a self-confident leader who, in part due to his/her personal presence, style and demeanor, effectively sells ideas and solutions to others. Moreover, this person must have unquestioned integrity and lead by example.   

The specific qualifications for are:

• Experience in Electrical Engineering, or Quality Experience with Electrical components
• Manage all part return material activities for the Electrical and Electronics area to ensure returned material is utilized to assist with Corporate Quality initiatives and Warranty Recovery
• Review supplier testing procedures to ensure evaluations of material is accurate
• Strong understanding of vehicle electrical systems, including electrical vehicles & hybrid systems
• Utilize corporate data reporting systems to capture quality spills and to ensure clean points are in place
• Plan, prioritize, set goals and manage multiple projects in a technical and business environment
• Strong communication skills to support meetings at all levels of the company, including senior leadership
• Establish partnerships both internally and externally and to influence without direct authority
• Commitment and dedication in delivering a premier product to the consumer
• Represent the "Voice of the Customer" to the platform teams
• Contribute or drive team success by clarifying expectation and minimizing political hurdles
• Demonstrate unwavering commitment to delivering results and champion achievements 
• Exhibit a willingness to do things differently and consistently translate ideas into actions that deliver results
• Demonstrate strong interpersonal skills with ability to work in a team environment
• Manage day-to-day activities of assigned UAW personnel
• Possess strong communication & presentation skills
• Self-motivated and willing to challenge teams on all aspects of quality

Bachelor of Science or higher in Engineering

• Minimum of 5 years experience in automotive (quality/service/engineering)
• Ability to collect and synthesize data into meaningful information and communicate clearly to all levels of the organization
• Self-directed and team oriented with demonstrated planning/problem solving skills
• Experience and working knowledge of computer systems and software required
• Proficiency in the Microsoft Office suite
• Experience within a union environment
• Able to lift 40lbs
• Able to stand and walk for long periods of time.

 Preferred Qualifications:

• High Power Point presentation skills
• Experience with Parts Return Analysis System Plus (PRAS+)
• Experience with Global Issue Management System (GIMs)
• Experience within a union environment
• Working knowledge of STLA data systems
• Must have good technical and analytical problem solving skills
• Knowledge of data analytics tools (Quantic/Palantir) 
• Green Belt/Black Belt certification