Job Description

Branch Manager / Operations Manager

Location: Springfield, MO
Schedule: Monday–Friday, 7:30 AM–5:30 PM
Pay: $110,000–$125,000/year + bonus potential

What's in It for You

• Competitive $110K–$125K base salary

• Potential annual bonus opportunity

• Potential vehicle allowance and additional compensation

• Great Benefits

About the Role

A well-established heavy equipment and industrial services organization is seeking an experienced Branch Manager / Operations Manager to lead its Springfield, MO location.

The organization is evaluating whether the position will operate as a full Branch Manager role or be structured as an Operations Manager working alongside a separate Sales Manager. The ideal candidate will be a strong leader with excellent communication skills, initiative, sound business judgment, and a track record of developing high-performing teams.

Responsibilities

• Lead and develop branch employees while promoting a culture of safety, accountability, and high performance.

• Manage daily branch operations and ensure exceptional customer service.

• Oversee parts, service, sales, and administrative functions as applicable to the final branch structure.

• Monitor financial performance, operational metrics, inventory, receivables, and other key performance indicators.

• Coach, develop, and evaluate employees; address performance and employee-relations issues as needed.

• Improve operational efficiency, profitability, customer satisfaction, and market performance.

• Oversee parts and service workflow, work orders, inventory, warranty claims, and customer communication.

• Partner with sales leadership to increase customer engagement, sales opportunities, and market share.

• Ensure facilities, vehicles, equipment, inventory, and property are properly maintained.

• Identify staffing, training, and capital needs and communicate recommendations to leadership.

• Resolve customer concerns and employee issues professionally and effectively.

• Maintain compliance with company policies, procedures, safety standards, and administrative requirements.

Qualifications

• Proven management and leadership experience

• Strong communication, coaching, and team-building skills

• Demonstrated initiative, ownership, decision-making, and follow-through

• Strong problem-solving and organizational abilities

• Customer-focused with the ability to manage challenging situations professionally

• Experience with financial performance, operations, inventory, or business management

• Valid driver's license and ability to meet company driving requirements

• Ability to work a flexible schedule when needed

• Intermediate Microsoft Office/computer skills
  
  
  
  
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