Job Description

Shop Service Technician - Kansas City, MO - Day Shift

• Shift: Day shift, 7:30am start time
• Location: Kansas City, MO
• Pay: $25-$33/hour

Key Responsibilities

• Maintain clear department communication to support workflow and service labor growth
• Utilize computer systems and John Deere communication tools
• Accurately record service hours, mileage, and timecard entries
• Participate in ongoing training and development
• Maintain a clean and organized work environment
• Follow all company safety policies and procedures
• Maintain and manage personal tool inventory
• Perform diagnostics and identify required repairs
• Communicate parts needs to the Service Manager
• Repair or replace damaged and worn components
• Test equipment post-repair to ensure proper operation and compliance
• Complete work orders, reports, and documentation, including root cause of failures
• Process warranty documentation
• Maintain company vehicles, shop equipment, and tools
• Stay current on company and competitor products
• Read and interpret operating manuals, electrical, and hydraulic schematics
• Deliver parts and run errands as needed
• Support additional tasks assigned by management in alignment with company objectives

Required Skills & Competencies

• Strong knowledge of heavy construction equipment repair methods, tools, and materials
• Ability to troubleshoot complex mechanical issues and implement solutions
• Proficient in operating diagnostic equipment and vehicles
• Strong customer service orientation
• Basic proficiency with Microsoft Office and general computer systems
• Effective communication skills with customers and team members
• High attention to detail and accuracy
• Ability to work both independently and in a team environment
• Strong organizational and time management skills
• Ability to manage multiple tasks and meet deadlines
• Flexibility to adapt to changing priorities and schedules
• Willingness to learn new technologies and procedures

Physical Requirements & Work Schedule

• Ability to lift up to 75 lbs occasionally
• Prolonged standing and use of hands/tools in confined areas
• Ability to operate vibrating tools for extended periods
• Flexibility to work evenings and weekends as needed

Education & Experience

• High school diploma or GED required
• Technical certificate (1-year program) or
• Minimum of 3 years of related experience and/or training

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