Job Description

Shop Foreman – Heavy Equipment Dispatch & Service

Springfield, MO | On-site | Full-time

This is a high-visibility, office-based role that sits at the center of the service operation — managing technicians, communicating with customers, and keeping a regional field fleet running efficiently. This opening is the result of an internal promotion.

Pay: $26–$28/hr depending on experience | Flexibility for strong candidates Schedule: Monday–Friday, 7:00 AM–4:00 PM (alternate 8:00 AM–4:30 PM available) Environment: 100% office | Multi-screen dispatch focus Overtime: Possible as operation grows

What You'll Do

• Dispatch and schedule field service technicians across the region, monitoring approximately 20 field service trucks
• Serve as the primary point of communication between customers and the service team — providing updates, coordinating response times, and resolving issues
• Open, manage, and close work orders in a timely manner to minimize aged work-in-process
• Monitor technician availability, truck locations, and dispatch boards throughout the day
• Assist with technician scheduling, workflow management, and labor efficiency tracking
• Review and prepare invoices, warranty claims, and job status reports
• Support billing cycle efficiencies, labor margins, and service documentation
• Assist with technician training, safety meetings, and performance reviews
• Maintain a clean, organized, and safe work environment

What We're Looking For

• Strong communication skills — you'll be coordinating between customers, technicians, and management daily
• Background in heavy equipment, construction equipment, automotive dealerships, or dispatch/service coordination
• Ability to multitask across multiple screens, systems, and priorities in a fast-paced office environment
• Comfortable using computer-based dispatch systems and Microsoft Office tools
• Able to manage competing priorities, meet deadlines, and keep workflows moving
• High school diploma or GED required; technical school certificate or 3+ years of related experience preferred

Nice to Have

• John Deere product knowledge or dealership experience
• Prior field service dispatch experience
• Customer service leadership background
  
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