Job Description

Service Manager - Topeka, KS - Day Shift

• Location: Topeka, KS
• Shift: Day shift (7am or 8am – 4pm or 5pm)
• Pay: $75K-$90K/year
• Direct Hire

Position Summary

The Service Manager is responsible for developing and maintaining strong customer relationships while overseeing all service department operations. This includes managing work orders and invoices, preparing warranty claims, monitoring and reducing aged work-in-process, maintaining service and quality control records, and ensuring efficient billing cycles.

Essential Functions

• Maintain effective departmental communication to support workflow and increase service labor sales
• Utilize various computer systems and communication tools to support operations
• Plan and manage work schedules
• Maintain a clean, organized, and safe work environment
• Maintain personal and departmental tool inventory
• Complete service data and documentation on invoices
• Open and close work orders promptly to minimize aged work-in-process
• Perform basic diagnostics and determine required repairs
• Advise customers on replacement parts and service needs
• Repair and replace damaged or worn components
• Test equipment after repair to ensure proper performance and compliance
• Prepare reports and documentation related to work orders and failure analysis
• Process warranty claims and documentation
• Maintain service vehicles, shop tools, and equipment
• Adhere to flat-rate pricing guidelines and utilize service time standards for quoting
• Maintain current knowledge of products and competitor offerings
• Read and interpret manuals, blueprints, and technical drawings
• Maintain quality control records and job status reports
• Manage work order logs and assist with invoicing issues
• Interpret financial operating statements
• Conduct annual performance reviews for service technicians
• Determine labor needs and allocate resources בהתאם to workload
• Coordinate with manufacturer representatives on complex equipment issues
• Assist engineering and factory teams with diagnostics
• Ensure department productivity and operational efficiency
• Monitor billing cycles, expenses, and gross margins
• Track and report work-in-process
• Support technician certification and ongoing training development
• Conduct monthly safety meetings
• Deliver parts and run business-related errands as needed
• Perform additional duties as assigned by management

Knowledge, Skills & Abilities

• Strong knowledge of heavy equipment repair methods, tools, and materials
• Ability to diagnose complex mechanical issues and implement effective solutions
• Proficiency in operating diagnostic tools and equipment
• Strong customer service orientation
• Proficient in Microsoft Office and internet applications
• Basic knowledge of office equipment (copier, fax, printer)
• Effective verbal and written communication skills
• Strong attention to detail and accuracy
• Ability to work both independently and within a team environment
• Strong organizational and multitasking skills
• Ability to meet deadlines and manage competing priorities
• Flexibility to adapt to changing schedules and operational needs
• Openness to new processes, technologies, and organizational structures

Education & Experience

• High school diploma or GED required
• Associate degree or technical certification preferred
• Minimum of 5 years of related experience and/or progressive responsibility in a similar role

Physical Requirements & Work Schedule

• Ability to lift up to 50 lbs occasionally
• Ability to stand for extended periods
• Ability to perform tasks requiring fine motor skills in confined spaces
• Ability to use vibrating tools for extended periods
• Willingness to work a flexible schedule, including evenings and weekends as needed

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