Job Description

Operations Manager - Benton Harbor, MI

• Location: Benton Harbor, MI
• Shift: Day/afternoon shift (weekend/holiday flexibility as needed)
• Pay: $90K-$115K

Primary Responsibilities

• Provide hands-on supervision and training for production personnel.
• Direct dispatch operations to ensure accurate and timely scheduling of customer shipments.
• Manage receiving activities to ensure proper count and inspection of merchandise based on purchase orders.
• Oversee product distribution and stock rotation to designated warehouse locations.
• Coordinate interfacility product transfers to support customer deliveries.
• Conduct follow-up deliveries when necessary to resolve shortages or order discrepancies.
• Collaborate with purchasing to ensure adequate inventory levels and prompt fulfillment of customer orders.
• Prepare the warehouse and team for physical inventory counts.
• Ensure warehouse operations meet all safety, health, and regulatory compliance requirements (Federal, State, and local).
• Participate in developing and implementing profit planning and performance control programs.
• Conduct and lead staff meetings, performance reviews, and communication updates.
• Enforce company policies and procedures across all warehouse and production functions.
• Maintain effective communication and cooperation with other departments.
• Complete required reports and documentation accurately and on time.
• Perform special projects and cost studies (e.g., delivery or labor efficiency analysis).
• Control labor costs and minimize product shrinkage.
• Develop and manage staffing schedules to support operational needs.
• Ensure maintenance and safety of all warehouse equipment and vehicles (e.g., forklifts).
• Oversee refrigeration systems and maintain proper temperature control for all stored products.
• Lead the selection, training, development, and motivation of warehouse employees to ensure efficient and effective operations.

Education and Experience

• Bachelor’s degree or equivalent industry experience.
• 3-5+ years of operations or warehouse management experience.
• Background in fresh produce, food manufacturing, or consumer packaged goods (CPG) preferred.
• Proficiency with Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Strong leadership qualities with the ability to influence, delegate, and motivate teams.
• Competent in conflict management, negotiation, organization, and decision-making.
• Working knowledge of Food Safety, HACCP, and Good Manufacturing Practices (GMPs).
• Ability to interpret and execute complex instructions independently and solve problems effectively.
• Willingness to complete relevant training and certifications as required.

Benefits and Perks

• 401(k) retirement plan
• Health, dental, and vision insurance
• Paid time off (PTO)
• Additional employee benefits available