Technical Support Specialist – Access Control Systems

Location: On-site | Southern California
Job Type: Full-Time

Note: This is not an IT or computer helpdesk role. 

Overview

Our client is a well-established manufacturer and solutions provider in the access control and automated systems space. They are seeking a Technical Support Specialist to provide front-line technical assistance to distributors, dealers, and end users. This role is ideal for someone with hands-on technical aptitude who enjoys troubleshooting electro-mechanical systems and supporting customers by phone and in person.

Key Responsibilities

• Provide technical support to distributors, dealers, and end users for access control and automated gate systems
• Handle inbound phone calls to diagnose and resolve system issues
• Troubleshoot equipment involving electrical, electronic, and mechanical components
• Support dealers with product installation questions and guidance
• Collaborate with internal departments, including Engineering, to research and resolve field-reported issues
• Accurately document all support interactions using an internal ticketing system
• Research illustrated parts breakdowns and recommend appropriate replacement components
• Assist walk-in customers with technical questions and product issues as needed

Experience & Skills

• Experience with access control systems, card access, vehicular gate systems, or similar technologies is a plus (training provided)
• Prior technical support experience strongly preferred
• Ability to read and understand technical manuals, wiring diagrams, and schematics
• Working knowledge of high- and low-voltage electronics
• Basic troubleshooting skills for computer hardware, converters, communication ports, and related components
• Familiarity with Windows-based software applications
• Strong phone presence with clear, professional communication skills
• Team-oriented with the ability to interact effectively across departments
• Hands-on experience with basic electrical, electronic, or mechanical systems
• Bilingual English/Spanish is a plus

Qualifications & Experience

Education

• High school diploma or equivalent required
• General knowledge of electricity and electronics preferred

Why Consider This Role?

• Profit share, full benefits, PTO, 401k, and year end bonus
• Stable, full-time position with a reputable industry leader
• Product training provided
• Hands-on exposure to real-world technical systems
• Opportunity to grow technical expertise while supporting a nationwide customer base