Job Description

Computer Application Support Specialist (Senior/Junior)

Location: Petawawa, ON (100% On-Site)
Duration: August 10, 2026 – March 31, 2027
Position Type: Contract

About the Opportunity

Our client, a government organization, is seeking experienced Computer Application Support Specialists to provide onsite IT service desk and desktop support within a secure enterprise environment. We have 4 openings available. The successful candidate will deliver first-line technical support, troubleshoot hardware and software issues, manage user accounts, and ensure the efficient operation of desktop systems and network-connected devices.

Available Positions

• 1 x Senior Computer Application Support Specialist (English) – Reliability Status
• 1 x Senior Computer Application Support Specialist (Bilingual French/English) – Reliability Status
• 2 x Senior Computer Application Support Specialists (English) – Level II Secret Clearance

Key Responsibilities

• Provide first-line technical support for desktop hardware, software, and peripheral devices.
• Troubleshoot and resolve issues involving PCs, printers, operating systems, and enterprise applications.
• Deliver remote technical support using remote access tools.
• Configure, install, and maintain desktop hardware and software.
• Perform user account administration, including account creation, modifications, moves, and access management.
• Administer Active Directory files, users, groups, and objects.
• Support cloud-based applications and related end-user issues.
• Configure and maintain network software while ensuring compatibility with enterprise hardware, utilities, and operating systems.
• Monitor and manage service requests using an IT service management (ITSM) ticketing system.
• Document incidents, resolutions, and support activities in accordance with established procedures.
• Collaborate with internal technical teams to resolve escalated issues while maintaining excellent customer service.

Qualifications

• Experience providing first-line IT service desk or desktop support.
• Strong troubleshooting skills supporting Windows desktops, printers, CPUs, and peripheral devices.
• Experience working in a networked enterprise environment.
• Knowledge of operating systems, enterprise software, communication protocols, and desktop hardware.
• Experience supporting users through remote connection tools.
• Experience with user account administration, including account creation, modification, and deactivation.
• Experience managing Active Directory users, groups, files, and objects.
• Experience supporting cloud-based applications.
• Experience using IT service management/ticketing systems (experience with Assyst is considered a strong asset).
• Strong communication and customer service skills.
• Ability to prioritize multiple support requests in a fast-paced environment.

Requirements

• Must be available for the full contract term (August 10, 2026 – March 31, 2027).
• Ability to work 100% onsite in Petawawa, Ontario.
• English communication skills are required; one position requires bilingual French/English proficiency.
• Must possess one of the following valid Government of Canada security clearances:
  • Reliability Status
  • Level II (Secret)