Job Description

Licensing Administrative Representative

Location: Hybrid (Minimum 3 days in office per week) 
Duration: 6-Month Contract 
Pay Rate: Up to $22-23/hour 

Overview

Staffworks is currently seeking two (2) Licensing Administrative Representatives to support our client's Licensing team. This role is ideal for detail-oriented professionals who excel in administrative processes, customer service, and working within structured regulatory environments. You will play a key role in supporting applicants throughout the licensing process while ensuring accuracy, compliance, and confidentiality.

Key Responsibilities

• Provide professional and courteous customer service to applicants, including responding to inquiries and offering guidance and support throughout the licensing process

• Communicate application/file status to applicants, including submission deadlines, status updates, withdrawals, and file closures

• Review and assess applicant documentation for completeness and accuracy; request additional information where required

• Verify documentation against defined standards to determine eligibility for progression to the next stage of assessment

• Perform accurate and timely data entry, ensuring all applicant records are complete, up to date, and maintained with strict confidentiality

• Collaborate with the Team Lead, Senior Representative, and team members to ensure consistency and standardization of processes

• Identify and proactively report issues or discrepancies requiring resolution

Qualifications & Experience

• Post-secondary education in Business, Public Administration, or a related field

• 3–5 years of relevant administrative or customer service experience

• Experience working in structured, process-driven environments is preferred

Skills & Competencies

• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook)

• Excellent customer service and interpersonal skills

• High attention to detail with a strong focus on accuracy and data integrity

• Clear and professional written and verbal communication skills

• Ability to work both independently and collaboratively within a team environment

• Strong organizational skills with the ability to manage multiple tasks and deadlines

• Demonstrates discretion, tact, and sound judgment when handling confidential information

• Proactive mindset with the ability to identify and escalate issues effectively

• Familiarity with Aptify (registration database) and Applicants module is considered an asset
  
  **Staffworks may use AI-enabled tools to support recruitment activities while respecting privacy and employment regulations.**