Job Description

Intake Coordinator 

Contract Length: 12–15 months 
Salary Range: $62,094.00 – $65,745.90 annually
Employment Type: Full-Time Contract
Location: 100% Remote (Canada)
Language: English required; French is an asset
Benefits: Health and Dental Coverage, 12 personal days, 15 days of vacation   

About the Role

Reporting to the Manager, Intake and Compliance, the Intake Coordinator is responsible for receiving, processing, and triaging complaints and reports related to professional regulation matters. This role plays a critical part in ensuring regulatory compliance, maintaining confidentiality, assessing risk, and supporting statutory obligations within a regulatory environment.

This position is ideal for professionals with regulatory or compliance experience who are detail-oriented, exercise sound judgment, and are comfortable handling sensitive and sometimes emotionally charged matters.

Key Responsibilities

• Receive, process, and triage incoming complaints, employer reports, registration disclosures, and unauthorized practice matters

• Review and assess information in accordance with established intake protocols to identify risk and determine appropriate next steps

• Flag matters requiring managerial review, interim actions, or file closure at intake

• Follow up with external stakeholders (e.g., employers, complainants, ministries, police services, courts) to obtain additional or clarifying information

• Prepare clear, accurate summaries of intake materials for management review

• Draft and issue correspondence and notifications, ensuring appropriate redaction and confidentiality standards are met

• Respond to inquiries from the public, regulated members, employers, unions, and government bodies regarding regulatory processes

• Perform case management activities including opening and closing files, organizing electronic records, updating case management systems, and supporting reporting on trends and emerging risks

• Stay current with applicable legislation, regulatory standards, and best practices

• Perform other related duties as assigned

Qualifications & Experience

• Completion of a two-year college diploma or equivalent education

• 1–3 years of experience in a regulatory, compliance, or professional governance setting (required)

• Demonstrated understanding of regulatory frameworks, statutory obligations, and confidentiality requirements

• Strong written communication skills with the ability to prepare accurate summaries, documentation, and correspondence

• Excellent verbal communication and listening skills to engage with diverse and sometimes distressed stakeholders

• Strong judgment, discretion, and neutrality when handling sensitive information

• High attention to detail, time management skills, and ability to meet statutory timelines

• Ability to work independently in a fully remote environment while contributing effectively to a team

• French language skills are considered an asset

Working Conditions

• Fully remote role

• Regular exposure to sensitive, confidential, and potentially distressing content

• Frequent interaction with individuals who may be upset or frustrated due to the nature of regulatory processes

**Staffworks  may use AI-enabled tools to support recruitment activities while respecting privacy and employment regulations.**