Job Description

Administrative Coordinator (2 Positions) 
Compensation: $51,745.00 – $54,788.40 annually 
Employment Type: Full-time, Contract
Location: 100% remote

About the Role

We are seeking two highly organized and detail-oriented Administrative Coordinators to support the Professional Regulation department. This role provides essential administrative and case management support related to complaints, registration appeals, and informal resolutions. The successful candidates will play a key role in maintaining accurate records, supporting committee operations, and ensuring confidentiality and professionalism in all interactions.

What You’ll Do

• Support case management processes at the intake and investigation stages

• Distribute Complaints Committee and Registration Appeals Committee decisions and informal resolution outcomes in accordance with confidentiality and departmental protocols

• Set up, review, and maintain electronic case files in line with policies and directives

• Conduct follow-up inquiries with complainants, members, Child Care Centres, the Ministry of Education, police services, CAS, and courts as directed

• Coordinate and request French translations for case materials and decisions as required

• Provide administrative support to the Complaints Committee and Registration Appeals Committee, including panel coordination and scheduling

• Prepare, upload, and manage meeting materials, investigation files, appeal files, and agendas

• Assist with follow-up activities, including posting draft decisions for panel review and approval

• Assist in the collection, monitoring, and analysis of departmental data

• Complete case management activities such as closing files and updating electronic records and systems

• Stay current on relevant legislation, trends, and professional practices

• Perform other related duties as assigned
  
  

What You Bring

• Completion of a two-year college program

• 1–3 years of experience in office administration

• Intermediate to advanced proficiency in Microsoft Word, Excel, PowerPoint, and related office tools

• Strong organizational, time-management, and prioritization skills with high attention to detail

• Ability to multitask and self-manage in an environment with changing priorities

• Strong listening, verbal communication, and relationship-building skills

• Professional judgment, discretion, and neutrality when handling sensitive and confidential information

• Tact, diplomacy, and resilience when communicating with occasionally frustrated or emotionally charged individuals

• Ability to work independently and collaboratively within a team
  
  

Working Conditions

• Office-based role with limited physical demands

• Occasional exposure to sensitive or distressing case materials

• Moderate deadline-driven workload related to committee and case timelines
  
  **Staffworks may use AI-enabled tools to support recruitment activities while respecting privacy and employment regulations.**