Job Description

Merchant Settlement Specialist (Contract)

Location: Oakville, ON (4 days/week onsite)
Contract Length: 6 months
Start: ASAP
Pay Rate: $24–$25/hour

Overview

The Merchant Settlement Specialist is responsible for supporting merchant settlement activities across multiple payment types, including credit cards, debit cards, gift cards, and electronic transaction methods. This role focuses on daily reconciliations, month-end close activities, reporting, and resolving discrepancies, while partnering with internal teams and store contacts.

Key Responsibilities

• Handle store and internal inquiries related to credit card, debit card, gift card, and electronic transactions

• Perform daily merchant balancing and reconciliation of payment tenders and chargebacks across in-store and eCommerce environments

• Investigate and resolve out-of-balance situations at both system and store levels

• Monitor reports to ensure accuracy and integrity to the General Ledger

• Prepare and post month-end journal entries

• Complete balance sheet reconciliations and month-end reporting

• Support monthly invoicing and settlement activities

• Review, investigate, and process chargebacks and documentation requests within required timelines

• Communicate with store teams regarding chargebacks and settlement discrepancies

• Educate store staff on card processing procedures to reduce chargeback risk

• Maintain and update merchant information in internal systems (new stores, changeovers, closures)

• Respond to inquiries from stores, internal partners, and financial institutions

• Follow documented processes to support accounting controls and risk management

• Collaborate with IT, business analysts, and systems teams to identify and resolve issues

Qualifications

• 2+ years of experience or education in an accounting or finance environment

• Solid understanding of accounting fundamentals, including:

  • Account reconciliations

  • Journal entries

  • Month-end close

• Intermediate Excel skills (reporting, reconciliations, analysis)

• Experience or exposure to payment processing, loyalty programs, gift cards, or credit card environments is a strong asset

• Familiarity with credit card processors or merchant services platforms (e.g., credit/debit processing) is an asset

• Strong attention to detail and organizational skills

• Clear and professional communication skills

• Ability to prioritize and work with urgency in a deadline-driven environment

• Bilingual English/French is considered an asset
  
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