Job Description

POSITION TITLE: Assistant Manager, Exam Centre Operations and Administration
REPORTS TO: Senior Manager, Performance Examination Operations and Administration

SUMMARY:
The Assistant Manager - Exam Centre Operations provides leadership and oversight for the administration of PEBC’s Qualifying Examination across multiple centres in Canada. This role ensures consistent, secure and high-quality delivery of examinations through policy development, oversight of contractors and exam centre teams, and quality assurance processes.

KEY RESPONSIBILITIES:
Exam Administration Policies, Procedures and Standards of Exam Delivery

• Develop, maintain and oversee policies and procedures for exam centre operations and exam administration, ensuring exam delivery standardization and policy compliance across all sites.
• Lead continuous improvement initiatives, including structured site observations, feedback processes and security audits, to uphold exam integrity.

Exam Centre and Contractor Oversight:

• Manage relationships with exam centre teams, venues and contractors to ensure reliable and secure exam delivery.
• Oversee the recruitment, evaluation and ongoing development of exam centre members.
• Review and provide input on venue suitability, contracts and logistical readiness.
• Monitor contractor performance and ensure deliverables meet PEBC’s quality and security requirements, working with the Senior Manager for issues requiring escalation.

Training and Development:

• Oversee the design and delivery of onboarding and training programs for exam centre personnel.
• Ensure training resources and tools are updated and aligned with PEBC standards.
• Provide coaching and support to exam centre personnel to ensure consistent performance.

Budget and Financial Oversight:

• Oversee the preparation, monitoring, auditing and reconciliation of examination centre budgets to ensure fiscal responsibility and compliance with PEBC financial policies.
• Review and approve expenditures in alignment with approved budgets.
• Liaise with accounting staff and exam centres to ensure accurate reporting and alignment with PEBC financial policies.

Candidate Exam Accommodations:

• Provide oversight and guidance to the Candidate Accommodations and Resources Lead in the review and adjudication of accommodations requests, including providing input in the initial assessment process.
• Work closely with the Examination Administration Coordinator in implementing performance exam accommodations.
• Ensure accommodations are implemented effectively and in accordance with the candidate’s agreement letter and PEBC policy.

Post-Exam and Ongoing Quality Assurance:

• Review candidate feedback, incident reports, exam centre administration reports and complaints; identify required follow-up actions and make recommendations to senior staff.
• Prepare summary reports highlighting findings, risks and recommendations for improvement.

General Duties:

• Support organizational quality improvement initiatives.
• Contribute to developing and maintaining up-to-date resources for candidates and staff.
• Perform additional duties as assigned to support the efficient and secure administration of PEBC examinations.

QUALIFICATIONS:
Skills and Experience

• A bachelor’s degree or higher is preferred. Candidates with a combination of university-level education and directly related experience may also be considered.
• Experience in examination administration, preferably with performance-based assessments such as OSCE/OSPE.
• Demonstrated experience in budgeting, financial planning and reporting.
• Leadership and supervisory experience, including staff training, performance support and adherence to procedures.
• Excellent written, verbal and active listening communication skills in English, with the ability to communicate effectively and collaboratively with diverse stakeholders.
• High level of integrity, professionalism and accountability in all aspects of work.
• Strong organizational and coordination skills, with the ability to manage multiple priorities and deadlines.
• Proven ability to work independently, exercise sound judgment, perform under pressure and adapt to evolving priorities.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint), experience working in a Windows environment and comfort learning new technologies.
• Project coordination experience and proficiency in French are considered assets.

Core Qualities:

• Detail-oriented and dependable, ensuring accuracy, fairness and consistency in all aspects of exam administration.
• Strong commitment to confidentiality and upholding PEBC’s standards of integrity.
• Effective problem-solving skills and adaptability in a fast-paced environment.

WORKING CONDITIONS AND OTHER REQUIREMENTS:

• Primarily office-based with extended computer use.
• Hybrid work: in-office 2–3 days per week (or more as needed).
• Travel to exam centres, including evenings and weekends.
• Longer workdays and overtime may be required.
• Strict confidentiality and security of exam materials must be maintained at all times.

**Staffworks may use AI-enabled tools to support recruitment activities while respecting privacy and employment regulations.**