Job Description

IT Assistant 
Location: Toronto (Hybrid – 3 days onsite) 
Reports to: IT Lead. 

Our client, located in Toronto, is seeking an IT Assistant to provide technical support and help maintain a reliable, secure, and efficient IT environment. This role supports users across the organization, assists with hardware and software maintenance, and contributes to the success of IT projects and systems improvements. 

SUMMARY: 

The IT Assistant provides day-to-day technical support to end users and assists the IT Lead with maintaining computer systems, desktops, peripherals and meeting-room technology. The role supports the smooth functioning of IT infrastructure by troubleshooting issues, maintaining hardware records, supporting website and SharePoint updates, and contributing to routine system maintenance and documentation.

 This position ensures users receive timely technical assistance, supports the accuracy and security of systems and data, and contributes to the effective implementation of IT procedures and improvement initiatives.

 KEY RESPONSIBILITIES:

 User Support and Troubleshooting

• Serve as one of the in-house IT support contacts, providing basic user training and daily technical assistance.
• Troubleshoot and diagnose hardware, software and connectivity issues, escalating to the IT Lead or external consultants as required.
• Provide on-site presence when physical access is required to investigate equipment or connection failures.
• Assist in preparing, maintaining and upholding IT policies and procedures, including business continuity and disaster recovery plans.
• Attend IT-related meetings, track assigned initiatives and support the IT Lead with project work and improvement activities.

 IT Hardware and Asset Maintenance

• Support record keeping and inventory management of all IT assets, including specifications, warranty details, licensing and renewals.
• Assist with setup and basic configuration of computers, laptops, peripherals, printers, scanners, tablets, docks, phones and general wiring.
• Accurately log hardware malfunctions, repairs and installations.
• Support the IT Lead in meeting staff equipment requirements, including researching products and documenting procurement options.
• Maintain meeting-room and A/V equipment, including projectors, Owl devices, TVs and electronic boards.

 Website, Database and System Support

• Provide support for website updates and maintain WordPress platform instructions used for content updates.
• Participate in quality assurance and testing tasks, including plugin updates, database or version updates and other assigned software tasks.
• Train to support critical tasks performed by the IT Lead, including learning database functions and online application import processes.
• Maintain awareness of general IT configuration, including network settings, hybrid setup and user permissions.
• Liaise with third-party IT support, vendors and consultants as directed.

 SharePoint, Documentation and Digital Assets

• Maintain selected SharePoint websites and related user instructions.
• Provide general support for Microsoft Windows and Microsoft Office products.
• Assist with small software tasks as assigned, including PDF forms and survey design tools.
• Install and configure software and database applications, including applying updates and security patches as directed.
• Actively learn new software and technical skills and reinforce IT security best practices with users.

Why This Role Matters

This position is an excellent opportunity for an early-career IT professional to gain experience across multiple systems and platforms. You’ll work closely with a supportive IT Lead and external experts, contribute to a secure and efficient infrastructure, and help ensure technology enables the organization’s vital work.