Job Description

Primary Care Manager –  Community Health Centre

Position Summary:

The Primary Care Manager oversees the day-to-day operations and delivery of high-quality primary care services, including those in related programs such as the HART Hub and Integrated Primary Care Team. Reporting to the Senior Director, the Manager leads a multidisciplinary clinical team, ensures coordination of care, and supports organizational goals through strong leadership, collaboration, and performance management.

Key Responsibilities:

• Team Leadership & Supervision:
  Supervise clinicians and support staff; lead recruitment, onboarding, performance management, and team development.

• Clinic Operations:
  Oversee clinic scheduling, workflows, and service delivery. Collaborate with administrative and IT teams to optimize clinical systems and resources.

• Quality & Program Development:
  Monitor service outcomes, implement quality improvement initiatives, and contribute to annual planning and program evaluation.

• Financial Oversight:
  Assist in budget development and resource allocation; ensure expenditures align with policies and funding guidelines.

• Partnerships & Collaboration:
  Build strong internal and external partnerships to enhance integrated care and support community needs.

• Student Coordination:
  Coordinate placement and supervision of students and residents in collaboration with team leads and academic partners.

• Risk Management:
  Ensure infection control, emergency preparedness, and client safety protocols are followed. Respond to incidents and client concerns appropriately.

• Organizational Participation:
  Contribute to management team activities, accreditation efforts, and organization-wide initiatives promoting health equity and social justice.

Qualifications:

• Master’s degree in health administration or related field (or equivalent experience)

• 3–5 years’ management experience in a primary care or community health setting

• Strong leadership, communication, and organizational skills

• Experience in program development, quality improvement, and financial oversight

• Familiarity with PHIPA, OHSA, AODA, and other relevant legislation

• Proficiency in electronic medical records (PSS an asset) and Microsoft Office

• Commitment to equity, anti-oppression, and trauma-informed care