Job Description

We are a strategic technology consulting, custom software development, and IT staffing firm with over 25 years of success helping clients solve complex business problems through technology. We are growing our account management team who supports SOLTECH’s Staffing Solutions business.

Position Overview
As an Account Manager, you will be responsible for cultivating client relationships, ensuring consultant engagement, and expanding business opportunities within assigned Staffing Solutions accounts. You will act as the go-to partner for clients seeking IT staffing solutions while ensuring our consultants feel supported and valued throughout their engagement.

Key Responsibilities
Client Relationship Management

• Serve as the primary point of contact for assigned clients, fostering strong, trust-based relationships.
• Proactively manage ongoing communications, ensuring client satisfaction and long-term retention.

• Understand client business goals and align staffing solutions to create value.

Consultant Engagement

• Maintain regular communication with placed consultants to ensure they feel supported and engaged.
• Monitor consultant satisfaction, address concerns promptly, and identify opportunities for extensions or new placements.

• Leverage consultant feedback to uncover potential new business opportunities within client accounts.

Recruiting Process Partnership

• Act as a liaison between clients and the internal talent acquisition team to ensure clear communication on staffing needs.
• Partner with recruiters on roles spanning contract, contract-to-hire, and permanent placements.
• Manage the client-facing aspects of onboarding new resources, including coordination of interviews, offer discussions, and start logistics.
• Provide ongoing feedback between clients and recruiters to ensure successful placements and long-term fit. Account Growth & Expansion
• Develop and execute account strategies to expand business within existing accounts.
• Identify and pursue new opportunities by understanding client needs and staffing demands.

• Collaborate with recruiting teams to ensure timely delivery of qualified talent to clients.

Qualifications

• Bachelor’s degree in Business, Science, or Engineering.

• 1-3 years of professional experience in account management, client services, or staffing industry roles.

• Exceptional verbal and written communication with the ability to tailor messaging to clients, consultants, and internal teams.
• Skilled at facilitating discussions between clients and recruiters to ensure clear understanding of staffing needs.
• Confident in presenting solutions, leading client conversations, and building trust through transparency.

• Ability to actively listen, empathize, and respond thoughtfully to both client and consultant needs.
• Adept at managing sensitive situations such as consultant concerns or client escalations with professionalism and tact.
• Strong relationship-building skills that foster loyalty and long-term partnerships.

• Driven to deeply understand client industries, challenges, and goals to uncover new opportunities.
• Proactive in learning about market trends, emerging technologies, and the competitive staffing landscape.
• Motivated by growth, both personally and for the business, with a consistent focus on exceeding targets.

• Able to manage multiple priorities simultaneously while meeting tight deadlines.
• Comfortable working in a fast-paced environment with clients who expect quick responses and solutions.
• Takes ownership of issues and follows through until resolution.

• Proficient in CRM systems, applicant tracking systems (ATS), and common collaboration tools (e.g., MS Office, Teams, Slack).
• Quick to adopt and leverage technology to streamline communication and improve efficiency.
• Comfortable discussing technical job roles and understanding core IT concepts at a high level.

• Confident in reaching out to new contacts, asking tough questions, and having honest business conversations.
• Resilient in the face of challenges or rejection, with a mindset focused on solutions and persistence.
• Willing to take calculated risks to drive growth and seize opportunities.

• A desire to work from the office 4-5 days per week to foster team collaboration and ensure alignment with business goals.

• Humble & Coachable: Willingness to accept feedback, learn from others, and continuously improve.
• Self-Motivated: Capable of working independently and staying driven to hit targets.

Why Join Us?

• Growth Opportunities: As we expand, there will be ample opportunities for career growth and development.
• Supportive Team: Join a passionate and collaborative team that values innovation, integrity, and results.

• Access to Tools and Technology You will have access to many industry-standard and AI-powered tools to improve outreach and productivity.

• Competitive Compensation: We offer a competitive salary, performance-based incentives, and benefits.

About Us
We are a dynamic, founder-led technology consulting and IT staffing firm with over 25 years of experience delivering innovative custom software solutions. Recently certified as a WBENC-certified women-owned business, we are committed to helping our clients solve complex challenges while providing exceptional talent. We pride ourselves on a high-performance culture where every team member has the opportunity to make an impact. Recognized as one of Atlanta Journal-Constitution’s Top Workplaces and one of The Best & Brightest Companies to Work For, we are an inclusive, growth-oriented company that values diversity and innovation. Our mission is to make the world a better place by creating innovative software solutions that make our lives easier, safer, healthier, and more productive.

Ready to Join Us?
If you're excited about the opportunity to have a direct impact on the significant growth of a trusted, respected and admired leader in the technology services space, apply today to join a company that values your contributions and rewards your success!