Overview:

Our client is seeking a technically driven and customer-focused Product Specialist to join their team. This role is instrumental in supporting pre-sales and post-sales efforts, gathering technical requirements, and acting as a key liaison between customers, sales, product management, and development teams. The ideal candidate will combine technical aptitude with strong communication and project coordination skills to guide discovery, integration, and customer solution delivery.

Job Details:

• Serve as a technical subject matter expert, with deep knowledge of the company’s software platform and integration capabilities
• Lead technical discovery calls with customers to understand integration needs and business goals, and translate those into actionable requirements
• Act as a liaison between customers and internal teams, especially product management and development, ensuring clear communication and follow-up
• Conduct live product demonstrations, with a strong understanding of how the software addresses customer pain points
• Support the creation and maintenance of technical demo environments
• Assist with RFP responses and proposal development for software-related opportunities
• Contribute to product feature releases by drafting release notes, internal communication, and training documentation
• Collaborate on and lead training initiatives for customers, sales teams, and internal stakeholders
• Help analyze customer feedback and contribute to voice-of-the-customer (VOC) efforts, feeding insights into the product roadmap
• Provide occasional support on marketing content such as case studies and blog posts, in collaboration with the marketing communications team
• Drive technical communication and alignment between customer needs and internal execution teams
• Support project management aspects of integration and delivery timelines, ensuring tasks and requirements stay on track

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related technical field (Business/Marketing with technical experience also considered)
• 2+ years in a customer-facing technical role such as Sales Engineer, Technical Account Manager, or Technical Product Specialist
• Strong understanding of software integration processes and the ability to translate business needs into technical requirements
• Excellent verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences
• Strong organizational and project coordination skills, with a self-starter mentality
• Ability to manage multiple stakeholders and priorities with minimal supervision
• Experience in SaaS or cloud platform environments preferred
• Comfort with technical writing, documentation, and internal training creation
• Proficient in Microsoft Office; experience with platforms like Salesforce, Jira, or similar tools is a plus
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Location:

This is a hybrid role (3 days onsite) in Duluth, GA. Some travel required. 

About SOLTECH

SOLTECH is a leading national technology company based in Atlanta. Driven by a steadfast commitment to integrity, strong company values, and customer centricity, SOLTECH has achieved national recognition and success.  
 
For more than 25 years, SOLTECH has been part of the thriving technology community, and has been recognized by The Atlanta Journal-Constitution as a Top Workplace, as well as one of the Best & Brightest Companies To Work For In The Nation.  With a team of exceptional engineers, designers, and strategists, SOLTECH has consistently delivered cutting-edge custom software applications, technology consulting services, and IT staffing solutions that address complex business challenges.   
  
Join us on our quest to make the world a better place by bringing to life innovative software solutions that make our lives easier, safer, healthier, and more productive. 
 
If you are an IT professional searching for your next career opportunity, we look forward to matching your expertise and interests with a position where you can thrive. Learn more about SOLTECH careers at https://soltech.net/working-for-soltech/ 

SOLTECH has a fundamental belief in the importance of good human relations and in the dignity of each individual. Here at SOLTECH, equal employment opportunity is more than just a legal phrase, it is a matter of principle, a commitment to our people, and something we are proud to practice. As an equal opportunity employer, we will consider you without regard to your race, color, age, sex, sexual orientation, gender identity, religion, marital status, national origin, disability, or veteran status.